Company Overview
Aero Defence Pty Ltd is proud to be one of Australia's trusted partners in the aerospace and defence industry. With a reputation built on reliability and excellence, we continue to grow rapidly and are looking for a motivated, enthusiastic individual to join our team as an Office Administrator / Customer Service Representative.
This is your chance to be part of a supportive team culture, enjoy real opportunities for career growth, and make an impact within a dynamic and successful business.
Position Overview
We are on the lookout for a highly organised, proactive, and customer-focused professional who thrives in a fast-paced environment. As the Office Administrator / Customer Service Representative, you'll play a key role in keeping our operations running smoothly while delivering exceptional service to our valued clients.
If you enjoy problem-solving, love being the "go-to" person, and take pride in ensuring every customer has a positive experience, then this is the role for you
Key Responsibilities
* Be the friendly first point of contact for clients and visitors, handling enquiries with professionalism and care.
* Answer, direct, and manage phone calls while taking clear and accurate messages.
* Process email and website orders promptly and accurately.
* Keep customers updated on product and order status, ensuring communication is always timely and clear.
* Resolve issues with a positive, solutions-focused approach.
* Support the team with administrative tasks and assist on projects as needed.
* Work collaboratively across departments to keep everything running seamlessly.
Qualifications
* Experience in administration or customer service (aerospace or defence industry experience is a bonus, not a must).
* Confident using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
* SAP Business One knowledge (desirable, but not essential).
* Excellent communication skills – both written and verbal.
* Strong organisational skills with the ability to juggle multiple priorities.
* Attention to detail and a knack for solving problems.
* A proactive, team-oriented attitude with a focus on delivering great customer experiences.
What We Offer
* Competitive salary package.
* Genuine opportunities for professional growth and development.
* A supportive, fun, and fast-moving team environment.
* A company culture that values people, collaboration, and success.
How to Apply
If you're excited to bring your skills and energy to a leading aerospace and defence distributor, we'd love to hear from you
Please apply by uploading your resume and a cover letter telling us why you're the perfect fit for this role.