Technical Support Specialist Role
We are seeking a Technical Support Specialist to join our team. As a key member of our operations group, you will be responsible for delivering technical support and training to our customers.
This role is pivotal in ensuring the successful implementation of our C4 product suite. You will work closely with our project manager to provide expert advice and guidance to our clients.
The position is full-time, based in Canberra, and requires strong communication and interpersonal skills.
Your Key Responsibilities
* Install, configure, and support SitaWare in customer C4I environments for testing, training, exercise, and actual operations.
* Set up and test integrations between SitaWare and coalition systems, sensors, effectors, and communication systems.
* Deliver technical training to administrators and end-users in classroom and workshop settings.
* Gather customer feedback and contribute to internal learning loops and product roadmaps.
* Stay up-to-date with Systematic products to ensure alignment of customer expectations and product development.
* Participate in beta release testing and C4I software improvement activities.
* Ensure projects are delivered within scope and on time.
Required Skills and Qualifications
* Certifications or training in IT, Electrical Engineering, or similar fields.
* Experience in delivering presentations, training, and technical support.
* Familiarity with IT infrastructure and platforms (Windows, Linux, Android-based operating systems, Active Directory, database management systems, XMPP chat).
* Knowledge of Australian Defence terminology, use cases, practices, and procedures.
* Excellent customer service and stakeholder engagement skills.
* Strong written and verbal communication skills.
* Basic scripting skills (e.g., JavaScript, JSON, XML) and hardware infrastructure experience.
Benefits and Culture
We offer an attractive remuneration package, modern office facilities, and generous training and development opportunities.
You will have access to education assistance, monthly health insurance allowance, life and income protection insurance, and an Employee Assistance Program for you and your family.
We value our employees' well-being and offer two weeks of paid Defence Reservist leave.
The successful applicant will undergo background checks, including qualifications and police checks.
About the Opportunity
This role offers the chance to work with a fast-growing international software company that genuinely cares about its people.
Systematic develops and supports software solutions to simplify critical decision-making. Our goal is simple: To improve the world with exceptional software.
Our Defence business delivers C4I software and military interoperability solutions to militaries worldwide.