Overview
Clerk Grade:5/6Salary Range: $99,938 - $110,271 + SuperannuationEmployment Type: Full-time, Temporary up to Sep 2026Location: Orange or Parramatta - Hybrid opportunity. In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies.Application Closing: Thursday, 12 Feb 2026 [10:59am]
About Us
Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.
About the team
Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services. We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments.
What you will do
* Investigate and resolve ERP-related issues and incidents
* Undertake system testing and validating fixes or enhancements
* Create and maintain ERP knowledge articles to support end-users
* Collaborate with internal teams and stakeholders to ensure a seamless service experience
* Identify and assist in the implementation of preventative measures
About You
The successful candidate must demonstrate strong capabilities in:
* Technical Knowledge: Strong understanding of ERP systems and related software.
* Analytical Skills: Ability to evaluate ERP-related system enquiries.
* Interpersonal Skills: Excellent communication and collaboration skills to work effectively with various departments and stakeholders.
What we need from you
An up-to-date CV (max 5 pages) and a cover letter (max 2 pages) outlining how your knowledge, skills and experience are aligned to the role. In your cover letter please share your motivation for applying for this position and your relevant skills.
Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks.
A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements.
Salary Grade 5/6, with the base salary for this role starting at $99,938 base plus superannuation.
Enquiries regarding recruitment: contact Michael Yoon at Michael.Yoon@customerservice.nsw.gov.au.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Thursday, 12 Feb 2026 [10:59am]
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form), please contact Michael.Yoon@customerservice.nsw.gov.au or 02 9494 8351.
For more information
Information on some of the different types of disabilities and adjustments available for the recruitment process.
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