Customer Service Expert
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Telstra is seeking a talented individual to join our team as a Customer Service Expert. This role is perfect for those who are passionate about delivering exceptional customer experiences and building strong relationships with clients.
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About the Role
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We are looking for a highly motivated and results-driven professional who can thrive in a fast-paced environment. As a Customer Service Expert, you will be responsible for providing outstanding customer service, resolving customer complaints, and exceeding sales targets. You will work closely with our team to identify opportunities to improve customer satisfaction and drive business growth.
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Key Responsibilities
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- Provide exceptional customer service through multiple channels (in-store, phone, email)
- Resolve customer complaints and issues in a timely and professional manner
- Meet or exceed sales targets through upselling and cross-selling
- Collaborate with the team to identify opportunities to improve customer satisfaction and drive business growth
- Develop and maintain knowledge of products and services to provide informed solutions to customers
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Requirements
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- 1+ year experience in a customer-facing role
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong problem-solving and conflict resolution skills
- Knowledge of telecommunications industry a plus
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Benefits
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- Competitive salary and benefits package
- Opportunities for career advancement and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
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What We Offer
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We offer a comprehensive training program that will equip you with the skills and knowledge needed to excel in this role. You will have the opportunity to work with a talented team, develop your skills and expertise, and take on new challenges and responsibilities. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.