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Property maintenance technician (newcastle city council)

Newcastle
Henderson Advocacy
Maintenance technician
Posted: 27 November
Offer description

Join to apply for the Property Maintenance Technician role at Henderson Advocacy

About Endeavour Build
We’re a Wealth Construction company. Through our Maintenance Division we protect asset performance for investors, developers, and homeowners. Every fix, finish and follow-up is about one thing: long-term value.

This is a hands-on operator role for someone who loves getting jobs done—fast, clean, and to spec.

The Role
Own the end-to-end delivery of small works and responsive maintenance across residential properties managed by Henderson Asset Management and recently completed Endeavour Build homes.

Day-to-day You’ll

- Responsive Maintenance: Action work orders, make-safes, and urgent repairs with photographic before/after proof and clear notes in the app.
- Minor Works & Defects: Patch & paint, doors/hardware, skirting/architraves, tiling regrout/silicone, basic cabinetry fixes, minor concreting, glazing swaps, etc.
- Quality Finishes: Deliver neat, durable outcomes that reduce call-backs (first-time-fix mindset).
- Scheduling & Admin: Receive jobs via our system, confirm ETAs, order small materials, close out with photos, labour & materials logged accurately.
- Trade Coordination (when needed): Identify when a licensed trade is required (plumbing/electrical). Book approved subbies and verify completion to scope.
- Site Safety & Compliance: Follow SWMS/WHS, protect surfaces, leave sites spotless, and keep tenants/owners informed.

What You’ll Bring

- Multi-trade capability: Carpentry, patch/paint, tiling/silicone, basic concreting, general maintenance.
- Speed + standards: You move quickly without cutting corners.
- Systems-friendly: Comfortable using job apps for scheduling, notes, photos, and invoicing inputs.
- Communication: Clear, polite updates to tenants, PMs, and owners.
- Problem solving: If it’s broken—you fix it; if it needs a specialist—you line it up.

How We’ll Measure Success

- First-Time-Fix Rate (target ≥ 85%)
- Response & Attendance SLAs (same-day acknowledgement; on-site within agreed window)
- Defect Close-Out Time (avg days to completion)
- Customer Feedback/CSAT (tenants/owners/PMs)
- Cost Control & Accurate Job Logs (materials + labour entered same day)
- Zero Safety Incidents & Clean Site Handovers

Why Join

- Flow of quality work from the Henderson ecosystem.
- Clear scopes, clear systems, quick approvals—so you can actually get things done.
- Pride in workmanship that protects asset value (not churn & burn).
- Backed by Endeavour Build + Henderson Advocacy—reliable about standards and outcomes.

Ready to build better? At Endeavour Build, we don’t just fix problems. We protect performance, build trust and optimise returns.

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