Together we shape thriving communities, public spaces, places and economies.
* Empower our organisation through expert guidance and seamless optimisation of people systems tools
* 1 x ongoing full-time position and 1 x temporary full-time position (up to 30 June 2027)
* Office location – Parramatta based (2-3 office days per week), other NSW office locations considered
* Clerk Grade 7/8 - Salary relative to experience and ranges from $113,574 to $125,720 plus super
What's in it for me?
Join the team for our fantastic culture with dynamic collaboration and genuine long-term career support. We offer flexibility in work arrangements, diverse and fulfilling assignments, and prioritize work/life balance and wellbeing with initiatives like flex leave and access to support programs. Additionally, we are committed to fostering a diverse and inclusive workplace where everyone feels welcome, respected, and empowered to succeed.
The role
As a People Systems Administrator, your primary focus will be on delivering exemplary customer service and specialist advice, ensuring the efficient operation and continuous improvement of people systems within the department. You'll manage daily tasks that enhance system functionality, meet customer expectations, and optimize business outcomes, all while working closely with your team and various stakeholders. You will be part of a team of specialists who strive to support both daily operations and strategic growth by delivering scalable, people-centric solutions.
You will be responsible for supporting the daily operation and administration of the department's people systems, primarily SAP SuccessFactors and PageUp to ensure it meets both operational demands and future-focused initiatives. As a subject matter expert, you'll address operational and technical support challenges, ensuring all queries are resolved within agreed timeframes, monitor, investigate and resolve system integration issues between various people systems. Additionally, you will partner and collaborate with subject matter experts to develop system improvements as well as provide recommendations on future enhancements to support the continued service delivery to our clients in a fast paced, high-volume environment. Your role will involve creating and updating system processes, procedures, and support documentation, while proactively identifying opportunities to enhance efficiency and decision-making across the department.
For more information read the full Role Description:People Systems Administrator
About you
* Proven experience in administering and supporting SAP SuccessFactors, with a focus on Learning and Performance modules, and knowledge of PageUp within People & Culture System or Technology team. Experience with additional SAP SuccessFactors modules is desirable.
* Demonstrated experience supporting HR systems, including managing user queries, troubleshooting technical issues, and facilitating system enhancements within a complex organisational environment.
* Ability to create and update system processes, procedures and support documentation for all people system changes.
* Outstanding stakeholder engagement skills, fostering strong relationships and ensuring alignment with diverse stakeholders to achieve outcomes.
* Strong analytical, problem-solving, and communication skills, with the ability to explain technical concepts to non-technical audiences.
* Enjoy autonomy and demonstrates proficiency in working independently while maintaining meticulous attention to detail amidst high-volume workloads.
* Collaborative and user-focused, with a proven ability to work effectively in fast-paced, complex, and evolving environments.
If you are a self-starter and enjoy a dynamic and varied work environment, then this could be the role for you
About Us
The Department of Planning, Housing and Infrastructure (DPHI) improves the liveability and prosperity of NSW. To achieve this, we: create vibrant, productive spaces and precincts; manage lands, assets and property effectively and deliver affordable and diverse housing. We strive to be a high-performing, world-class public service organisation that celebrates and reflects the full diversity of the community we serve and builds the cultural capability of our department to improve outcomes with and for Aboriginal people, communities and entities.
We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging. DPHI supports various employee affinity groups, practices flexible working, offers job share and workplace adjustments.
Join us
If the above information excites you, we encourage you to apply by submitting your resume along with a 1–2-page cover letter outlining your suitability for the role and detailing your experience in supporting the day-to-day operations and technical administration of SAP SuccessFactors, particularly within the Learning and Performance modules.
Applications close Sunday 14 September 2025 at 11:55PM.
Should you require further information about the role please contact Kavita Berwal, Manager People Systems on
A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.
Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident or hold a valid Australian working Visa for the duration of the appointment.
We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process, ensuring that you have every opportunity to showcase your talent, skills, and potential. Contact the Talent Team via or HR Support, option 2, DPHI People Advisory, option 1 and reference 'Request an Adjustment - Job Title and Reference Number'.
Check out our Aboriginal applicants guide to assist with applying for the role or contact our Aboriginal Career pathways team for a yarn.