Job Summary
We are seeking an experienced technical professional to join our dynamic support team. As a key member, you will be responsible for providing timely and effective assistance to users via multiple channels.
Key Responsibilities
* Provide technical support to users via phone, email, or in-person.
* Troubleshoot issues with applications, systems, and hardware.
* Develop and maintain knowledge base articles and documentation.
* Collaborate with internal teams to resolve complex technical issues.
* Stay up-to-date with new technologies and trends in the field.
Required Skills and Qualifications
To succeed in this role, you should have strong problem-solving skills, excellent communication skills, and experience working in a fast-paced environment. A solid understanding of identity management using Active Directory Domain Services (AD DS) and basic knowledge of scripting, Windows PowerShell, and security concepts such as authentication and authorization are also essential.
Benefits
* A flexible work environment that offers a great work-life balance.
* An excellent benefits package, including ongoing training and development opportunities.
About Us
This organization is a leading operator of veterinary clinics in Australia, New Zealand, and Singapore. We pride ourselves on being an employer and operator of choice in the Australian and New Zealand veterinary markets.