About This Role
Deliver exceptional customer experiences and drive growth in a dynamic, fast-paced environment.
This is a permanent full-time role based in Richmond, Sydney or Brisbane.
We foster a collaborative culture that drives innovation and makes a real impact.
The Customer Support team sits within our Customer Group, supporting the organisation to deliver customer & operational excellence.
You will be joining a team who are passionate about service and the loyalty of our customers.
Your Key Responsibilities
* Resolve issues with customers via phone, email and web chat in an empathetic, professional and timely manner.
* Utilise systems like Zendesk, Slack and Salesforce to streamline processes.
* Balance customer demand and multitask in a high-pressure customer contact environment.
* Work collaboratively as part of a high-performing team, driving for performance excellence.
* Communicate effectively with colleagues across all levels of the organisation, influencing to find the best customer outcome.
* Proactively identify opportunities to innovate and improve the employee experience, customer experience and operational efficiency.
* Provide insightful feedback to enhance REA products and services.
What We're Looking For
You'll need:
* 1+ years' experience in a similar corporate, call centre environment that is fast-paced and ever changing.
* Strong technical proficiency, proven ability to multitask and utilise multiple systems while on the phone with customers.
* Experience in real estate roles like leasing consultant, property manager or similar are highly beneficial.
* Demonstrated experience of delivering service that promotes customer loyalty and advocacy through clear communication, positive language, active listening and empathy.
* Experience resolving customer problems in a timely manner through strong analysis and decision making, persuasion skills and being adaptable to meet customer needs.
* Demonstrating resilience, taking accountability for the customer experience and displaying a continuous improvement mindset.
* Owning the customer experience and displaying a continuous improvement mindset.
* Demonstrated growth mindset and enthusiasm for learning.
Our Culture
The physical, mental, emotional and financial health of our people is something we care deeply about.
This is a place to learn and grow.
Some Of Our Perks And Benefits
* A hybrid and flexible approach to working.
* Flexible leave options including birthday leave and purchase additional leave.
* Flexible parental leave offering for primary and secondary carers.
* Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity.
* Hackdays so you can bring your big ideas to life.
Our Commitment To Diversity, Equity And Inclusion
We are committed to providing a working environment that embraces and values diversity, equity and inclusion.
We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking.