Overview
At Amazon, we're working to be the most customer-centric company on earth. The Global Engineering Services and Security Launch Team needs talented, bright, innovative and driven leaders to drive strategic, large-scale project management initiatives that will scale our organization for the future.
The Launch Team is seeking a qualified candidate to solve complex challenges of progressive innovation to drive efficiencies at operational benchmark rates. We are looking for a customer-obsessed Program Manager with proven program management experience and a strong track record of delivering results to own and execute highly strategic launches, and to drive multiple complex projects across one or more programs. This is an exciting opportunity to join a rapidly growing team within Amazon and work in an environment with ambiguity and a focus on business innovation.
The Team: You will be part of a team tasked with solving a huge customer need through disruptive, innovative technology, reinventing an industry. You will operate in a high-profile business with wide-open space for process improvement and innovation, within a fast-paced environment. This role requires a willingness to dive into the details, proactively solve problems, use judgment and intuition to grow a program, and obsess over customers. Ownership of the customer experience is prioritized.
Responsibilities
* Gain trust and consistently deliver results
* Think big and develop new ideas while nurturing valuable initiatives and applying high standards to weed out those that are least valuable
* Work backwards from the customer to scope and define program requirements and critical milestones
* Work autonomously on new or ambiguous initiatives and create scalable solutions in a rapidly evolving landscape
* Demonstrate ownership to drive multiple time-sensitive actions through multiple business groups
* Manage multiple projects with competing deadlines while maintaining a customer focus
* Own an entire site type program and/or oversee the launch of multiple sites while driving program-level projects
* Optimize cross-team processes to improve team efficacy and delivery
* Take ownership and accountability for programs through high-level decision making that considers risks and future outcomes
* Dive into the details and leverage judgment and gut instinct
* Develop new programs and roadmaps, lead multiple high-profile meetings to align project requirements and collaborate with stakeholders and business groups
* Drive day-to-day relationships with multiple site types and stakeholders to exceed standards for launches
* Coordinate GESS and Operations stakeholders to achieve operational success
* Deep-dive existing processes to identify defects or opportunities for improvements
* Compile, manage, and report on project metrics
* Drive multiple projects to optimize, standardize, and/or improve processes
A day in the life
* Managing the Road to Launch process to ensure a successful hand-off and operational readiness testing
* Managing day-to-day relationships with multiple site types
* Coordinating GESS and Operations stakeholders to exceed Amazon standards for launches or expansions
* Deep-diving existing processes to identify defects or opportunities
* Compiling, managing, and reporting on project metrics
* Driving multiple projects to optimize, standardize, and/or improve processes
Qualifications
* Extensive travel required, up to 75%
* 3+ years of program or project management experience
* 3+ years of working cross-functionally with tech and non-tech teams
* 3+ years of defining and implementing process improvement initiatives using data and metrics
* Bachelor’s degree
* Intermediate Excel skills (pivot tables, charts, lookups, nested formulas, data cleansing, array formulas, etc.)
* Experience defining program requirements and using data and metrics to determine improvements
* 3+ years of end-to-end delivery experience and communicating results to senior leadership
* 3+ years of driving process improvements
* Experience in stakeholder management with multiple stakeholders at varied levels
* Experience building processes, project management, and schedules
Additional details
Acknowledgement of country: In the spirit of reconciliation, Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation during the application/hiring process, including support for the interview or onboarding process, please visit the following page for more information: https://amazon.jobs/content/en/how-we-hire/accommodations. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
#J-18808-Ljbffr