Customer Support Specialist
About the Role
This customer-facing position entails handling incoming inquiries via phone, email, and in-store.
* Provide exceptional service to customers by addressing product questions, processing sales, updating orders, and resolving warranty issues.
* Pick and pack online orders efficiently, ensuring timely delivery.
* Contribute to maintaining a current and accurate website with the latest product information.
* Monitor and follow up on purchase orders, coordinating deliveries as needed.
Key Responsibilities
The successful candidate will possess strong communication skills and be proficient in multitasking.
Required Skills: Excellent customer service skills, ability to work in a fast-paced environment, attention to detail, strong organizational skills.
Benefits: Opportunity to work in a dynamic retail environment, professional development opportunities, team-oriented atmosphere.
What We Offer: A supportive team environment, continuous learning opportunities, competitive compensation package.