Brisbane Queensland, Sydney NSW, Melbourne VIC, Adelaide SA, Perth WA.
Automotive Service Advisor/Customer Experience Consultant.
Ourclient is a multi-franchise New Vehicle Dealership with dedicated a Service Centre providing all levels of servicing to their loyal customers.
Theirmulti-award winning Service Department experiencing solid growth with numerous improvements to their service process. We are now needing to add anExperienced Service Advisor to join this great service team.
If you enjoy dealing with the public and are wanting a career within a stable company in growth mode, then joining our client as a Service Advisor is perfect for a person passionate about the automotive industry.
Ideally, you will have at least 12 months experience as a top performing Service Advisor with references to support your experience. Or you may already have extensive professional knowledge of the workings of the modern car and are wanting to 'come off the tools' and advance your career in after sales within a dealership.
About the role.
As a professional Service Advisor you are a key member of the service team, your role is to make the service processes for our loyal clients as simple and quick as possible from the first contact to delivering the serviced vehicle back to the customer.
To excel in this role, you need a combination of good administrative skills, attention to detail, have great time management skills, have a good mechanical understanding and have the confidence to communicate with a wide range of people.
Specifically, the job involves
* Booking clients in for service and or repairs.
* Communicating with the technicians to establish the extent of work required and confirming availability of parts.
* Prepare pricing estimates of service and repair orders to share with customers.
* Communicating with customers to explain the work involved, gain their approval to proceed and provide regular updates on the progress of their vehicles.
* Dealing with Service Warranty Claims
* Working through paperwork to ensure we are complying with Manufacturer Procedures
* Working closely with the Service Manager and the Workshop Foreman to ensure all jobs are completed in a timely manner.
* Working through customer concerns and providing timely responses.
* Closing out repair orders prior to customers picking up their vehicle.
* Completing warranty claim procedures prior to paperwork going through to the warranty administrator.
SO, WHAT ARE WE OFFERING TO ENSURE YOUR SUCCESS?
Our Client has been in business for over 30 years in Ipswich.
Starting the business in 1991, the business has grown to be a leading automotive retail business in Ipswich and the western corridor of Brisbane. Servicing multiple brands with a service department consisting of 18 Techs and apprentices plus ancillary staff.
Hours of work - 7.30am to 5.00pm with additional paid overtime available.
Remuneration package – wages + overtime + 1 Saturday roster per month + weekly and monthly incentives based gross target achievements. With OTE (on target earnings) of $85,000 - $110,000 realistically achievable.
High Quality, Personalised and Market Specific Training
Our Client enjoys a high level of training support from its brand partners in Australia and has an absolute commitment to training. They have a multi-leveled and structured approach to training, as they are genuinely focused on the professional development of all staff. They conduct regular in-house training sessions, supplemented by factory specialist trainers for advanced sales and service development.
They engage with industry specific companies to provide high level Service Advisor specific training to give our staff all the tools needed to be successful and provide exceptional customer experience.
There is a lot of technology to learn and while basic mechanical knowledge is helpful, our client will guide you to ensure you learn in the most effective way possible, setting a path that will speed your progress without being overwhelming. You also have access to manufacturer's extensive product knowledge. This ensures your understanding of the product and that you become a professional service specialist.
We don't just make it up as we go – They plan for your success.
A Real Team
We know everyone says this… and with our client it's true. We think you will see the difference in their energy and attitude when you meet with them. They have a supportive and diverse team who are highly successful, individually and as a group. The service division is led by managers with many years of experience some of which have been with the company for more than 20 years.
There is real cooperation in their team to ensure that all members are as successful as possible. They share the common goal of building a better business and each person's success is important to us. Ultimately offering an exceptional customer experience.
Career Options to grow and change
Our Client offers staff many opportunities to expand and grow within their dealerships, including moving between brands or locations, and across all functions of the business. They offer a range of different apprenticeships, professional careers, and training for people who are interested in cars, administration, finance, and technology.
Giving back to the community
Our client has a rich history of being involved in community and sporting clubs.With sponsorship of the Ipswich Jets Rugby League and the Jets Netball, along with the Men of League, Braking the Cycle, PCYC and many other community support organizations.
HOW TO PRIORITISE YOUR APPLICATION WITH US:
At Go Recruit Automotive Personnel we have a sophisticated and vigorous selection procedure which starts with your online application. Simply click on on the "Apply Button" in this ad and submit your covering letter and resume. We will then be in touch to discuss the role and your work experiences. Our client chooses staff carefully and your commitment to exceptional customer experience and a positive attitude will go a long way in securing a long lasting career with our client who is committed to staff development.
Thank you for applying. We will be in touch.