Job Title: Senior Financial Services Advisor
About the Role
We are seeking a highly skilled and customer-focused Senior Financial Services Advisor to join our team. As a key member of our sales and service team, you will be responsible for delivering exceptional levels of support to customers via face-to-face interaction and inbound & outbound calls.
Key Responsibilities
* Provide timely and accurate information on Everyday Banking enquiries, account openings and processes via telephone and / or online channels.
* Deliver customer-obsessed service that drives customer satisfaction and first call resolution.
* Support and educate customers on how to use digital platforms for personal banking, empowering them to self-serve with online banking features.
Requirements
To succeed in this role, you will ideally bring the following:
* Experience in delivering high-quality customer experience.
* Comfortable with digital customer service platforms to assist customers in real-time.
* Ability to navigate and troubleshoot common digital banking applications and mobile services with customers.
Benefits
As a valued member of our team, you can expect:
* A competitive salary and benefits package.
* Ongoing training and development opportunities.
* A dynamic and supportive work environment.
Why Join Us?
At Suncorp Bank, we are committed to creating a workplace where people from all backgrounds, identities and beliefs can thrive in an environment of inclusivity and mutual respect. We welcome applications from everyone and invite you to talk to us about any adjustments you may require to our recruitment process or the role itself.