Job Description:
This is a 12-month temporary full-time role within the Government Technology Platform (GTP) as part of the Department of Customer Service. The role will support the deployment of Voice of the Customer (VoC) and Voice of Employee (VoE) programs across NSW government partner agencies.
The Experience Management team focuses on bringing the voice of the customer to decision-making across the whole of government. We aim to scale customer and employee experience across the Department of Customer Service, drive a single view of NSW Government customers, tell the collective story of the whole-of-government customer experience, and guide the NSW Government sector in best practice research and insights.