Clerk Grade: 11/12
Salary Range: $149,739 - $173,174 plus superannuation and leave loading
Employment Type: Full-Time Temporary opportunity up to 12 months
Location: McKell - Hybrid opportunity. In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies.
Application Closing: Friday, 17th April 2026 [10:59am]
About Us
Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.
About the team
Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services.
We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments.
Are you ready to make a real difference in the way Artificial Intelligence (AI) is used across GSS? We are looking for a passionate and forward-thinking Principal AI lead to join our team to assure and govern AI within GSS, as well as contribute to DCS's broader AI operating model.
What you will do
* Lead the review of AIAF risk assessments, collaborating with privacy, security, ethics, legal, records, data and AI experts, ensuring safe of responsible AI usage.
* Drive the development of accountabilities for managing risks, ensuring continuity, enabling appeals, and providing evidence for decisions and actions, where AI is in use.
* Oversee AI system usage and deployments comply with the NSW Government AIAF, organisational values and related policies and standards, ensuring safe and responsible use of AI.
* Drive agency governance, risk, and assurance plans to ensure alignment with the AIAF and emerging AI policy, guidance and legislation.
* Ensure transparent planning and risks are identified for AI solutions being delivered by vendors and 3rd parties, liasing with internal teams, contract owners and procurement officers.
About You
The successful candidate must demonstrate strong capabilities in:
* A clear communicator with strong stakeholder skills and capability for translating complex AI concepts into outcomes.
* Working knowledge of Artificial Intelligence technologies, and a demonstrated understanding of the business value and risks associated with AI automation.
* Experience navigating complex governance environments and frameworks.
* Ability to deliver results by working effectively with peers who have competing priorities.
* Customer focused and detail orientated.
What we need from you
An up-to-date CV (max 5 pages) and a cover letter (max 2 pages) outlining how your knowledge, skills and experience are aligned to the role. In your cover letter please share your motivation for applying for this position and your relevant skills.
Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks.
A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements
Salary Grade 11/12, with the base salary for this role starting at $149739 base plus superannuation
Click Here to access the Role Description. For enquiries relating to recruitment please contact Michael Yoon via .
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Friday, 17th April 2026 [10:59am]
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or 02 9494 8351.
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