WHO WE ARE
Known as the 'Undisputed King of Trainers', JD Sports is one of the biggest global Sports Fashion brands, specializing in footwear and apparel. Founded in 1981 in Greater Manchester, UK, JD Group has expanded rapidly worldwide, now operating over 3,400 stores globally. We aim to inspire the emerging generation through the universal culture of Sport, Music, and Fashion. Since entering the Australian market in 2017, we have grown to over 60 stores nationwide and have expanded to 5+ stores in New Zealand, with plans for further growth.
Our mission is to deliver exceptional service and style to every customer by offering access to the biggest brands and creating memorable experiences. Working at JD Sports embodies a mindset of challenge, creativity, and excellence. We seek energetic, focused, and passionate individuals to join our team.
THE ROLE
Our customer is at the heart of everything we do. As a Sales Assistant, your goal is to provide exceptional customer service, creating memorable shopping experiences and fostering positive connections with our brand. You should be energetic, genuine, and customer-focused, offering personalized assistance to customers seeking the best products and brands.
Your responsibilities include, but are not limited to:
1. Acting as a brand ambassador, demonstrating positivity and professionalism
2. Maintaining up-to-date product knowledge to assist customers effectively
3. Providing personalized 1:1 customer service
4. Assisting customers with queries and processing sales
5. Collaborating with management and team to achieve KPIs and targets
6. Supporting team tasks such as visual merchandising, store cleanliness, and presentation
7. Escalating customer complaints to management
8. Completing mandatory training related to products, policies, and procedures
WHAT WE’RE LOOKING FOR
* Experience in retail, hospitality, or similar customer service industry
* Ability to deliver excellent service and go above and beyond
* Passion for sports fashion or knowledge of key brands
* Positive attitude and teamwork skills
* Ability to thrive in a fast-paced, changing environment
* Enthusiasm for overcoming challenges and learning new skills
* Strong communication skills and engagement with customers and team
* Ability to multitask
* Flexibility to work various shifts, including weekends and holidays
WHAT’S IN IT FOR YOU?
* Work with top products and major sports fashion brands
* Training and career development opportunities
* Potential to progress across different areas of the business
* Staff discount for you, friends, and family
* Access to Employee Assistance Program & Mental Health support
* One month paid parental leave for full-time employees
We value diversity and inclusion, fostering a culture where everyone feels valued, included, and celebrated. Apply today to start your journey with JD Sports. Please note, by applying, you consent to a VEVO check to verify your working rights where required.
About the company
JD Sports is the leading sneaker and sports fashion retailer, offering limited edition and exclusive designs from brands like adidas Originals and Nike.
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