We're searching for a highly motivated Communications & Customer Satisfaction Officer with exceptional communication skills, strong analytical ability, and a passion for enhancing the customer experience. This is a unique role offering regional influence, daily variety, and exposure to both operational and corporate stakeholders across the Asia-Pacific region.
Reporting functionally to the Customer Satisfaction Manager in France—and locally to the Managing Director in Australia—you'll lead initiatives that elevate operator satisfaction across Asia (including Australia/New Zealand, China, Japan, and Southeast Asia). You'll also serve as the Bankstown site's Communications Officer, coordinating consistent, professional, and engaging messages across multiple channels.
This role is ideal for someone who is proactive, organised, analytical, and enthusiastic about improving customer engagement, strengthening communications, and supporting a fast-moving aviation environment.
Key Duties and Responsibilities Customer Satisfaction
* Manage customer satisfaction reporting and information flow across the Asia region
* Review and validate CRM reports to ensure quality and usability
* Ensure CRM actions and customer complaints have an assigned pilot and are responded to within required timeframes
* Capture, analyse, and summarise customer satisfaction data to inform business decisions
* Coordinate recovery plans and contribute to mid/long‐term customer improvement strategies
* Conduct and analyse internal satisfaction surveys; review external surveys from specialist publications
* Support preparation and execution of Customer Councils
* Lead communication plans that highlight customer feedback and improvement achievements
Market Analysis, CRM (FLY) Support & Project Management
* Lead improvements to the FLY CRM system as a "super key-user"
* Analyse fleet data, market intelligence, and internal tools to support Front Office strategy
* Support performance reporting including win/loss analysis
* Assist with implementation of key procedures related to CRM and customer activity
* Contribute to operational process improvement projects within the Front Office team
Communications & Marketing
* Coordinate business meetings, conferences, training, and customer events
* Draft, edit, and proofread announcements, media releases, and social media content
* Champion Support By the Hour (SBH) and promote Bankstown Maintenance Centre capabilities
* Support business development and brand-awareness activities across Australia/New Zealand
* Support internal events, trade shows, symposiums, and cross‐functional activities
* Work collaboratively with Corporate Communications
Job Requirements Qualifications and Experience
* Tertiary qualification or Diploma in business, marketing, communications, or similar
* 2–5 years of experience in marketing, communications, and/or customer support
* Proficient in MS Office (Word, Excel, PowerPoint, Outlook)
* Experience with CRM tools
* Aviation or aerospace experience advantageous
* Excellent written and verbal communication skills
* Strong customer satisfaction focus
* High-level interpersonal and stakeholder management abilities
* Strong analytical skills and meticulous attention to detail
* Ability to manage multiple priorities and deadlines
* Proactivity, initiative, and sound problem‐solving skills
* Capacity to work autonomously while contributing positively to the team
* High professional standards, reliability, and a strong work ethic
* Ability to build rapport across diverse functions and regions
* Logical thinking, structured work style, and effective time management
* Commitment to continuous improvement and learning
To Apply
If you are someone who is enthusiastic, organised, analytical, and ready to take ownership—if you enjoy problem solving, supporting customers, communicating with impact, and balancing multiple priorities—then we encourage you to apply.
Please submit your CV and cover letter to the attention of the Human Resources Director, quoting CSCO0226.
To submit your application please apply on our website at this link, we recommend using a desktop.
https://www.safran-group.com/jobs/australia/bankstown/communications-customer-satisfaction-coordinator-172340
If you experience any difficulties submitting your application, please contact Tara on 02 9796 6600.
Safran is proud to be an equal opportunity employer. We value the skills, experience and personal qualities of all our people and select candidates based on merit. We do not discriminate on the basis of age, gender, gender identity, sexual orientation, race, ethnicity, nationality, religion, disability, or any other characteristic protected by law. Candidates must have the legal right to work in Australia. Please note that all final applicants will be asked to complete a national police check.
What We Offer
At Safran Helicopter Engines Australia, you'll gain exposure to global best practice and work closely with experienced leaders across multiple functions. You'll join a high‐performing team that values development, collaboration, and innovation.
We offer:
* 5 weeks of annual leave
* Access to health and wellbeing programs (post‐probation)
* Holistic Employee Assistance Program (EAP)
* Free onsite parking at our Bankstown Airport location
* Ongoing training, career development, and genuine progression opportunities
* A collaborative and supportive workplace culture
About Safran
Safran is an international high‐technology group operating in aviation, defence, and space. Its mission is to contribute to a safer, more sustainable world through high‐performance technologies. With 100,000 employees and €27.3 billion in sales in 2024, Safran holds global leadership positions across its core markets. Safran ranked 2nd worldwide in the aerospace and defence sector in TIME magazine's World's Best Companies 2024.
Safran Helicopter Engines is the world's leading manufacturer of helicopter engines, with more than 75,000 engines produced and over 2,500 customers in 155 countries.
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