Professional Services Consultant
A job in cybersecurity where you can make a real difference.
Join our team of professionals working to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Professional Services Consultant to contribute to the success of our rapidly growing business.
* Carry out Professional Services engagements in a professional & timely manner for customers & deliver projects with customer satisfaction in mind.
* Develops a clear overall understanding of the customer requirements (project scope, technical requirements, and solution design).
* When onsite at the customer, conduct oneself in a professional manner, mindful of being a representative of the organization.
* Assists in the deployment, configuration, cut-over, testing and troubleshooting of security solutions in customer environments.
* Execute customer and organizational taskings autonomously, demonstrate the ability to deliver work independently whilst adhering to project timelines and quality standards.
* Collaborate effectively within a team environment. Provide technical mentoring, training, and coaching to other members of the organization and customer technical staff to obtain necessary skills to evolve in the PS organization.
* Continuously developing knowledge and skills to remain proficient with technologies to provide best practice advice during project delivery.
* Maintain expert-level technical knowledge in the following technology disciplines:
o Network Security Infrastructure – Switching, Routing, SD-WAN, Proxies
o Firewalls, UTM, APT (Sandboxing), Application Control & Content Filtering, Web Proxying, SLB, Cryptology
o VPN technologies (SSL VPN/IPSEC VPN) & associated topologies
o Web Application Firewalling
o Centralized Logging and Reporting solutions
* Write & present whitepapers, technical notes, and other high-level technical documentation as required.
* Interface with Business and Technology partners within designated technology discipline and distribute that knowledge internally to SE's, CSE's and TAC Engineers.
* Effectively communicates relevant project information to management as appropriate.
* Utilize communication and conflict resolution skills to independently address and resolve interpersonal conflicts and issues.
* Adapt to changes in workload, demonstrate resilience and flexibility to effectively manage shifting priorities and deadlines whilst maintaining high standards of performance and productivity.
* Effectively analyze technical issues, implement troubleshooting methodologies, identify root causes and apply remediation where possible.
* Receive, comprehend, and follow direction from supervisors, team leads, management and customer line management.
* Consistently maintain high levels of efficiency, accuracy, and attention to detail in the execution of assigned job responsibilities.
* Apply and leverage effective time-management techniques.
* Leverage strategic and critical thinking, create and implement solutions to overcome technical challenges.
* Resolves and/or escalates issues in a timely fashion.
* Completes and submits any required administrative tasks in a timely manner.
* Follow up with customer and internal departments to ensure project documentation is completed.
o Creation of Statement of Work document
o Acknowledgement of work performed including work complete signing
o Knowledge Transfer
o Customer satisfaction surveys
Benefits include competitive compensation and an attractive total rewards package designed to support your health and financial well-being. Explore our welcoming work environment created for a rewarding career journey.
We embrace diversity and inclusivity. Encourage applications from diverse backgrounds and identities. Join us in bringing solutions making a meaningful impact to our global customer base.