This is a Retail Merchandising Manager, International role with Afterpay (Square) based in Sydney, NSW, AU
== Afterpay (Square) ==
Role Seniority - mid level
More about the Retail Merchandising Manager, International role at Afterpay (Square)
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.
So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
The Role
The Retail team is responsible for growing Square through hardware sales; we do this by optimizing our Retail and Ecommerce distribution channels (product portfolio, merchandising, etc) and our hardware product marketing (e.g. pricing, offer, messaging) across all marketing channels. You will own the creation and execution of best in class in-store merchandising to drive discovery for Square's hardware and ecosystem of solutions in the Retail Channel. Reporting to the Global Retail Lead, you will be responsible for the strategic development and implementation of global merchandising/display programmes, driving brand ambassador and training initiatives.
This role is based in Australia, but will work across and cross-functional implementation across Square's geos and timezones, with a focus on International markets. It will cover our existing and new retail partners and external agencies. It will work closely with teams across Hardware (e.g. Product Marketing, Creative, Packaging), and non-hardware product and product marketing teams, Central Marketing, and our central Seller Experience product team.
You Will
- Lead the Go-To-Market merchandising strategy for Square Hardware across global retail partners, including the production, installation, and maintenance of both temporary and permanent in-store displays (e.g., Officeworks, JB Hi-Fi, Costco, Argos, Curry's etc.).
- Build scalable merchandising playbooks for new retailer and market launches, balancing global consistency with local customization.
- Develop and manage project schedules, establishing important dates and milestones for retail marketing campaigns and product launches.
- Oversee vendor management for fixture production, installation, maintenance, and compliance audits, ensuring quality, accountability, and cost-effectiveness.
- Manage the pace of in-store audits to monitor compliance, track trends, and recommend solutions that improve display performance and ROI.
- Partner with Marketing, Product, Packaging, and Training teams to ensure alignment on fixture development, retail staff readiness, and content delivery.
- Work with external agencies and internal teams to source retail marketing collateral (mock boxes, POP materials, training resources, etc.) to support launches and in-store initiatives.
- Guide staff training programmes with retailer partners to ensure store associates can introduce Square's products and ecosystem.
- Manage budgets across vendors, fixtures, audits, and training, delivering programmes on time and within budget.
- Define and track success metrics, applying data-driven insights to improve merchandising strategies; employ a test-and-learn mindset to continuously improve execution.
You Have
- 5+ years' experience in retail merchandising or production or retail marketing, ideally with consumer electronics or similar industries.
- Proven ability to manage external vendors and agencies, including display vendors, field merchandising teams, and brand ambassadors.
- Strong knowledge of fundamental merchandising processes, including fixture installation, maintenance, and compliance audits.
- Demonstrated experience in cross-functional project management, aligning multiple stakeholders (e.g., marketing, product, packaging, training).
- Strong quantitative and analytical skills, with a track record of using data to measure ROI and guide strategy.
- Proven ability to communicate complex topics with internal stakeholders and external partners.
- Experience managing budgets and delivering programs within financial targets.
We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to identity or other legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page.
Block is a globally distributed company and this role will require working with other employees in multiple time zones. You may be required to perform work outside of normal business as part of this role.
Use of AI in Our Hiring Process
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.
Contact us at privacy@block.xyz with hiring practice or data usage questions.
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone.
Privacy Policy
Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning recent things all the time and the Afterpay (Square) team will be there to support your growth.
Please consider applying even if you don't meet 100% of what’s outlined
Key Responsibilities
- Leading merchandising strategy
- Building merchandising playbooks
- ⏳ Managing project schedules
Key Strengths
- ️ Retail merchandising experience
- Project management skills
- Analytical skills
- Vendor management
- ️ Communication skills
- Budget management
Why Afterpay (Square) is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.
A Final Note: This is a role with Afterpay (Square) not with Hatch.
📌 Retail Merchandising Manager, International
🏢 Afterpay
📍 Sydney