2 weeks ago Be among the first 25 applicantsCompany DescriptionMinor Hotels is an international hotel owner, operator, and investor, currently with a diverse portfolio of over 530 properties.
Through our brands such as Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow, and TIVOLI, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America.Minor Hotels AU & NZ is a leader in strata-titled accommodation management with numerous hotels, resorts, and residential apartments throughout Australia and New Zealand.Job DescriptionOaks Melbourne Southbank Suites seeks a full-time Guest Service Agent passionate about delivering excellent customer service.
You will create a welcoming atmosphere for guests, assist with check-ins and check-outs, and provide local insights to enhance their stay.Key Responsibilities Include:Provide a warm and friendly reception, ensuring smooth check-in and addressing guest needs.Maintain clear, courteous communication via in-person, phone, and email channels.Process reservations, updates, and requests accurately using property management systems.Serve as the primary contact during guests' stay, offering assistance, resolving issues, and providing recommendations.Hourly Rates (excluding super):Monday - Friday: $24.98/hrSaturday: $31.23/hrSunday: $37.47/hrQualificationsPrevious hotel experience preferred.Availability to work weekends, public holidays, and varied shifts.Excellent communication skills across multiple mediums.Proactive, positive attitude with a commitment to exceptional service.Ability to foster positive guest experiences and handle issues effectively.Professional appearance reflecting organizational standards.Additional Information & Benefits:Up to 50% accommodation discounts across Minor Hotel brands in Australia and New Zealand.Family and friends discounts, parental leave, paid birthday and study leave.Financial support for relevant development, insurance discounts, retail savings, entertainment discounts, furniture discounts, wellbeing programs, and wellness retreats.We prioritize our people's growth and aim to create a positive workplace culture.
Note: Only candidates with working rights in Australia or New Zealand will be considered.Seniority LevelEntry levelEmployment TypeFull-timeJob FunctionOtherIndustryHospitality
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