Hightouch's mission is to empower everyone to take action on their data.
Hundreds of companies, including Autotrader, Calendly, Cars.com, Monday.com, and PetSmart, trust Hightouch to power their growth.We pioneered the Composable Customer Data Platform (CDP), which lets companies use their own data warehouse to collect, prepare, and activate customer data for marketing personalization and business operations.
Our new AI Decisioning platform goes a step further, allowing marketers to set goals and guardrails that AI agents can then use to personalize 1:1 customer interactions.
Traditionally, only technical teams had the skills to access and use customer data.
With Hightouch, every business user can deliver personalized customer experiences, optimize performance marketing, and move faster by leveraging data and AI across their organization.Our team focuses on making a meaningful impact for our customers.
We approach challenges with a first-principles mindset, move quickly and efficiently, and treat each other with compassion and kindness.
We look for team members who are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals.What else?
We're based in San Francisco but have team members all over the world.
Our Series C put us at a $1.2B valuation, and we are backed by leading investors such as Sapphire Ventures, Amplify Partners, ICONIQ Growth, Bain Capital Ventures, Y-Combinator, and Afore Capital.About The RoleThe Customer Success Engineering role is demanding and requires strong organizational skills and an ability to multitask.
You'll work directly with all users to ensure they can get the most value from the platform.
This may include answering questions in Intercom, Slack, on the phone, or through email.
The nature of the work is technical and requires an understanding of how to read API documentation, how the standard suite of SaaS tools work (e.g. CRMs, ESPs, ERPs, etc...), and the basic building blocks of customers use data.The Customer Success Engineering role is also designed to provide broad exposure across the organization, including tight collaboration with Solutions Architects, Solutions Engineers, Marketing, Engineering, and Operations.
The role is perfect for strong team players that want to have impact across the company and with our customers.What You'll DoThe ideal candidate is hungry to learn, excited to cross-functionally collaborate, driven to deliver optimal customer experiences, and is excited to learn from and teach others.
Hightouch is still a startup, which translates to pitching in across the organization and wearing many hats as we grow.
You will be excited for an opportunity that allows you to be an important member of an exceptional company, be willing to ask questions when you're unsure, and take initiative when you're passionate about a topic/solution/process.Finally, you'll need to be a self-starter, comfortable with ambiguity, willing to challenge the status quo, and a solid team player.
Everyone at Hightouch plays an important role in our growth and this position is at the forefront of our efforts to drive an exceptional for every user.
We're of the firm belief that keeping customers promises is how we'll win and we're excited for this role to play an integral part of the customer journey.What We're Looking For5+ years in a customer-facing roleTechnical background either through experience or educationConversant in SQL or willing to learn the basics and a few more advanced topicsStrong discovery and interpersonal skillsIntellectual curiosity, high ambition, and humilityHigh proficiency in reading, writing, and speaking EnglishAbility to adapt to an ever-changing work environmentThorough understanding of the technology industry and its playersThe salary range for this position is $85,000-$120,000 USD per year, which is location independent in accordance with our remote-first policy.
We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10 year post-termination exercise window.Create a Job AlertInterested in building your career at Hightouch?
Get future opportunities sent straight to your email.Apply for this jobFirst Name *Last Name *Email *PhoneResume/CVEnter manuallyAccepted file types: pdf, doc, docx, txt, rtfEnter manuallyAccepted file types: pdf, doc, docx, txt, rtfLinkedIn ProfileWebsiteAre you currently located in Australia?
* Select...Why are you interested in working at Hightouch?
*U.S. Standard Demographic QuestionsWe invite applicants to optionally share their demographic background.
If you choose to complete this survey, this information will not be tied to your individual application.
It will be used only in an anonymized format (e.g., "count of applicants for this job by (demographic)") to help improve our hiring process.How would you describe your gender identity?
(mark all that apply)
Select...How would you describe your racial/ethnic background?
(mark all that apply)
Select...How would you describe your sexual orientation?
(mark all that apply)
Select...Do you identify as transgender?
Select...Do you have a disability or chronic condition (physical, visual, auditory, cognitive, mental, emotional, or other) that substantially limits one or more of your major life activities, including mobility, communication (seeing, hearing, speaking), and learning?
Select...Are you a veteran or active member of the United States Armed Forces?
Select...
#J-18808-Ljbffr
📌 Customer Success Engineer - Australia Remote (Australia)
🏢 Hightouch
📍 Hobart