A General Merchandise Manager is the driving force behind our business.
With bold leadership and a passion for service, they empower teams to deliver seamless daily operations.
Responsibilities
* Manage all non-food products to ensure they are presented fantastically to delight customers.
* Ensure smooth day-to-day operations from the shop floor to the warehouse.
* Manage performance, capability, and conduct disciplinaries while ensuring scheduling and pay accuracy.
* Assume overall responsibility for running the store, providing direction and support to colleagues to deliver for customers.
Qualifications
* Previous line management experience in a fast-paced operational environment.
* A strong focus on customer service, coaching others to deliver exceptional experiences.
* Deliver key performance indicators and manage complex people matters with confidence and fairness.
* Lead operations comfortably, including managing absence and formal employee relations cases.
* Proven success in delivering against a range of KPIs, including sales, stock availability, customer satisfaction, and colleague engagement.
Benefits
This role offers a unique opportunity to make a measurable difference in our business and drive customer satisfaction.