Craigie Leisure Centre is one of Western Australia's largest and most dynamic multi-purpose leisure destinations, proudly operated by the City of Joondalup. Renowned for its modern facilities and exceptional programs, the Centre offers a wide range of fitness, aquatic, sports, and family recreation services. We are committed to creating outstanding experiences for our community and are seeking an enthusiastic, customer-focused individual to join our team as a Customer Service Officer.
Casual Customer Service Officer
* Salary per hour:
o Monday – Friday: $45.03 (includes casual loading)
o Saturday: $48.63 (includes casual loading)
o Sunday: $50.44 (includes casual loading)
* Plus up to 14.5% superannuation (conditions apply)
* Located at Craigie Leisure Centre
* Ref No: 26-017
We have an exciting opportunity for energetic, team-oriented Customer Service Officers to join the customer service team at Craigie Leisure Centre. We are looking for individuals with strong communication skills who thrive in a dynamic, customer focused environment. In this role, you will be responsible for responding to customer enquiries, feedback, and requests in a professional and friendly manner. You will also promote programs and services to support increased utilisation, while providing efficient and accurate administrative support. The ideal candidates will demonstrate excellent communication abilities, a proven track record in delivering high quality customer service, and the capability to complete administrative tasks effectively and efficiently. Applicants must be available to work a variety of shifts, including mornings, evenings, and weekends, between the hours of 4:45am and 9:15pm.
Your covering letter will need to address the following key criteria:
* Experience working with customers in leisure, recreation or allied health field in face-to-face environments and over the phone.
* Experience in using point of sale systems and promoting products and services.
* Ability to contribute to and work effectively as part of a team.
If you are interested, we would like to hear from you. Further information can be obtained by calling Bernice Lehman, Customer Experience Supervisor on
To apply, please submit your resume and a covering letter online via the City's recruitment portal, and submit your resume and a covering letter online via the City recruitment portal, addressing the above criteria. Applications close at 11.55pm onMonday 9 February 2026.
The City of Joondalup is committed to diversity and inclusion within all organisational practices and is an equal opportunity employer. The City encourages Aboriginal and Torres Strait Islander peoples, people of culturally and linguistically diverse backgrounds, people with a disability, people of all ages, sexualities and genders to apply for this position.
All employees and prospective employees of the City of Joondalup are required to declare any secondary employment and private activities to ensure that any conflict of interests may be appropriately managed.
JAMES PEARSON
Chief Executive Officer
Canvassing of Elected Members will disqualify applicants.