Job Summary
The Freight Coordinator role is a customer-centric position in a dynamic environment where priorities can shift quickly.
Main Responsibilities:
* Manage freight bookings from end-to-end across road and air services using advanced transport management systems and third-party booking portals.
* Prepare and manage all required transport documentation, ensuring accuracy and compliance with regulations.
* Track and trace consignments to guarantee timely and accurate delivery, maintaining high levels of customer satisfaction.
* Conduct freight cost reconciliation to provide transparent and reliable cost visibility.
* Liaise with internal departments to support operational requirements, resolving freight-related requests efficiently.
* Contribute to continuous improvement initiatives to enhance freight processes, drive service excellence, and ensure regulatory compliance.
* Evaluate and implement strategies to optimize freight operations, minimizing costs and maximizing efficiency.
Key Qualifications:
* Strong organizational and time management skills, with the ability to prioritize tasks effectively.
* Excellent communication and interpersonal skills, with experience working with diverse stakeholders.
* Proficiency in transport management systems and third-party booking portals.
* Demonstrated knowledge of transport regulations, including Chain of Responsibility (CoR) obligations.