Purpose
As General Manager, you will take on the crucial task of overseeing and managing all daily operations on property, guaranteeing its seamless and profitable function. This position demands a keen focus on every department, requiring you to be actively engaged in operations and that of stakeholder management. Your leadership will shine through your own actions, as you guide, coach, and mentor your team, fostering a culture of unwavering excellence.
Primary Responsibilities
Manage all facets of the property including revenue management, recruiting & training, customer service and achievement of financial targets
Be responsible for leading and developing your team to ensure the hotel's profitability and success
Be instrumental in driving changes and improvements in performance and implementing strategies in line with business objectives
Create and build strong relationships with key stakeholders, property owners, guests and regional shared services
Maintain excellent product and service standards whilst maximising revenue and balancing expenses
Focus on recruiting and developing a team that is engaged in driving a positive customer sentiment
Act as a liaison within the local community, representing Accor and fostering community engagement
Liaise with the Strata Manager and Owners Committee in the capacity of Building Manager.
Skills & Experience
Demonstrate prior Operational, Hotel or General Manager experience and a deep understanding across a range of departments and stakeholder management
You create environments where your team are encouraged and motivated to be their true self each day
Display confidence in your ability to cultivate strong relationships, effectively address challenging situations, and implement solutions that enhance service quality
Experience and capability to drive financial growth through skilful & thoughtful strategy
Comprehension of the key metrics that impact and grow hospitality businesses, using this knowledge to drive top line revenue and motivating your team to do the same
Past experience working with body corporates in an MLR setting is desirable
Hold current Real Estate licence (Class 1) (advantageous, not crucial)