Position Summary
Performs hearing exams, takes ear impressions, makes recommendations and orders merchandise. Programs, fits, and
adjusts hearing aids for members. Processes sales. Maintains customer computer files. Follows proper safety and security
procedures and standards. Provides a high level of member service.
Job Duties/Essential Functions
* Meets with members and conducts routine tests with audiometer. Examines ear, referring to a physician when
appropriate
* Makes recommendations for hearing aids
* Makes ear moulds
* Sends paperwork and ear moulds to manufacturer
* Programs and fits hearing aids to members
* Assists with any adjustments, questions or problems
* Telephones members to follow up and provides a high level of member service
* Answers questions and problems regarding merchandise or services
* Processes sales
* Maintains a computerised file for each member
* Receives accurate payment for merchandise; makes change; processes credit and debit charges according to proper
departmental procedures for paperwork and the performance of duties
* Performs off-site marketing to increase sales
* Exercises discretion and confidentiality with all patient information
* Follows proper Hearing Aid Centre and general safety and security procedures and standards
* Assists in other departments of the warehouse as necessary
* Provides prompt and courteous customer service to members, employees, and suppliers.
Ability to operate vehicles, equipment or machinery
* Phone, copier, cash register, private vehicle, hand-held scanner, computer, hearing aid vacuum and ultrasonic
cleaner, audiometer, bench grinder + Dremel, hearing aid, Otoscope.
Qualifications (Costco-specific or industry specific skills that candidates should possess
Education/Training: Master’s Degree in Audiology or Audiometrist qualifications
Licenses/Certifications: Qualified Practitioner Audiology Australia, Australian College of Audiology, or Hearing Aid Audiology Society of Australia
Experience/Skills: Appropriate Audiology or comparable experience | Strong written and verbal communication skills |
Strong interpersonal, organisation and problem solving skills
Other specific requirements
? Previous audiology experience
? Member of Australian College of Audiology, Audiology Australia and Hearing Aid Audiology Society of Australia
* If successful, you will be required to undertake role & department specific training within specified timeframes