Customer Support Role
To provide superior customer service through initial point of contact and manage customer data accurately.
Main Responsibilities:
* Build strong relationships with customers by offering support and advice throughout the onboarding process.
* Verify online questionnaires with close attention to detail and reference standard procedures.
* Log and update customer records on the status of their questionnaires.
* Process fee payments for new and renewing customers.
* Maintain proficiency in the validation process within our business system.
* Identify ways to streamline processes and improve efficiency.
* Participate in team meetings to share and communicate information.
* Meet or exceed personal targets consistently.
* Educate customers about our services via high-volume outbound calls.
* Accurately log and maintain records of customer contact, activity, and outcome of calls.
Requirements:
* Proven experience in a customer-facing environment.
* Excellent communication and interpersonal skills.
* Working knowledge of data management and analysis.
* Demonstrable experience in process improvement.
* Able to adapt to the needs of a growing organisation.
We deliver unparalleled service quality and innovative technology, fostering sustainable relationships with our customers.