Mandatory: Australian Citizenship required to work within Federal Government.
About the company:
This leading Federal government agency supports Australian’s in achieving their goals and helps them to live a better life. Their work has an impact on a significant area in the social sector, and you can contribute to the difference that they make in this role. We have multiple vacancies across regional Victoria, and this is a great opportunity for an experienced Admin and Office Support Officer to join this busy team for a long-term temporary assignment until the end of December 2025.
About the role:
- Providing counter/reception support for the local office including customer enquiries in the self-help kiosks and online support.
- Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
- Managing the team shared email inbox, appointments and telephone enquiries.
- Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
- Undertaking research and investigation activities and preparing associated reports and correspondence.
- Undertaking a range of data entry activities and ensuring follow up is completed.
About you:
- You will have previous experience working in a reception or face to face customer service environment
- You will have ability to work in a team
- You will have strong communication and customer service skills
- You will have ability to manage conflict and difficult/sensitive conversations
- You will have Microsoft Suite skills (Excel, Word, Outlook, Teams)
- You will have ability to use initiative and work independently
- You will have ability to learn new systems and processes
Advantages:
- ASAP Start (pending Federal Police Clearance)
- Temporary casual assignment until 30th June 2026
- Full time hours Monday to Friday
- $37.36 per hour + Super
- Multiple locations in Geelong, Brisbane and Surry Hills
How to Apply:
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion
Please note the successful candidate for this role must hold Australian Citizenship, and willing to complete a Federal Police Check.
Please click ‘APPLY” to upload your details and resume to be considered for this role.
📌 Participant Support Officer
🏢 Chandler Macleod
📍 Geelong