Hydraulink is a special company.....just like our people!
About the role
We are on the lookout for a trade qualified, or industry experienced Service Manager to join our friendly (not to mention fun and supportive!) team in Rocklea.
At heart you will have a passion for providing exceptional customer service, have an eye for detail and have strong management capabilities.
Why join Hydraulink? Check out what our team have to say about us!
* Hydraulink values employees, we are not just a number
* Great culture (family) - supportive colleagues and working environment
* National brand - better than single independents
* Good career progression, Hydraulink promotes from within
What we offer
* Competitive salary and work/life balance
* Multiple employee benefit schemes to ensure your money goes further
* Vehicle and all the resources needed to perform your role.
* Further product training through our Hydraulink Academy
* Leadership/management training through our Leadership Development programme
* A fun, supportive team of people that are here to help you succeed
The Opportunity
This is no ordinary job... As our Service Manager you will be the key to managing our Mobile Breakdown Services and Branch Technicians, ensuring service levels are maintained and that our customers' expectations are met at an exciting time when we are experiencing growth.
Your key responsibilities will include:
* Driving the continued growth of our service division (e.g. break downs and installations)
* Managing the Brisbane based technicians
* Providing Technical support to your team and customers
* Collaborating with our Management team to drive growth in the region.
* Building and maintaining relationships with our customer base.
* Researching and buying in product locally when necessary
The Person
If you're someone with a background in the hydraulics and you thrive on running a great team, read on.
Ideally, you will be an existing Service Manager with similar experience in a service-based industry with hydraulic hose and fittings expertise!
To succeed in this role, you will need:
* The ability to manage a small team of Technicians
* Sound computer, numeracy and literacy skills
* The ability to be able to correctly identify and make hydraulic hose assemblies
* Ability to effectively prioritise and manage rapidly changing workloads and deadlines
* Hands on approach and physically fit (some heavy lifting is involved).
* Previous experience interacting directly with customers in a mechanical environment would be beneficial
The Company
At Hydraulink we like to keep things moving, it's in our DNA. After all we are a leading multinational hose and fittings brand with a huge network in Australia, New Zealand and Asia Pacific.
We have driven that service reach on a unique blend of company branches, owner-operator/franchisees and distributors. Hydraulink's combined knowledge base can assist with anything from breakdowns to lubrication systems; full installations to fire suppression systems.
We are building on over 80 years of success and constantly looking at what's next to drive the future for us, and to deliver for our customers. This is where you come in.
Applicants MUST HAVE Residency or valid working rights as well as a current driver's license. A pre-employment medical (including drug & alcohol screen) & criminal record check may form part of our recruitment process.
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