Locations available: Surry Hills, Chatswood, Burwood, Blacktown, Katoomba
This is a 12 month temporary contract, working full time hours (37.5 per week) through Randstad.
Duties and responsibilities:
* Providing high quality customer service as the first point of contact and resolution for participants, customers and stakeholders, in person, over the phone, via email and operating counter and reception in NDIA offices.
* Providing first point of contact and support for participants presenting for in-person appointments.
* Resolving a high volume of straightforward enquiries using available information, advice and scripts.
* Managing team email inboxes, calendars and appointments, ensuring responses are within timeframes.
* Actioning straightforward planning pathway supplementary delegate tasks as per the NDIS Act and in accordance with work instructions and operational guidelines.
* Escalating more complex planning tasks for response by senior team members or other Service Delivery teams.
* Providing administrative and operational support to service delivery teams, including data entry, record keeping, coordinating and minuting internal meetings.
* Arranging travel, processing invoices, raising resource requests and responding to property and maintenance issues.
* Providing on-the-job support for peers and working collaboratively in a team environment.
Your profile will demonstrate:
* Demonstrated experience in a similar role - i.e. administration, business support, etc.
* High-level communication skills (both written and verbal).
* Government experience is highly regarded.
* Understanding or lived experience of disability is beneficial but not mandatory.
* Australian citizenship (mandatory).
If you are interested and match the above criteria, please apply within.*
*Please note that the positions require Australian citizenship and successful pre-engagement checks, including but not limited to a successful National Police Check, NDIS Worker Screening Check and two viable references.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.