General Manager- GM / Managing Director- MD | Public Relations and Communications Agency | Permanent | Hybrid Role | Permanent Full-Time |About the Company We are partnering with a highly regardedPublic Relations and Communications agencyto appoint an experiencedGeneral Manager / Managing Director. This confidential search represents a rare opportunity to lead a well-established, values-driven agency through its next phase of growth.There are many additional benefits to working with this agency, and we are happy to share full details with you throughout the recruitment process.About the Role As General Manager / Managing Director, you will be thesenior operational and strategic leaderof the agency, guiding the organisation as it scales, evolves and strengthens its position as a premium specialist communications firm.Reporting to the Director, this role overseescompany vision, commercial growth, operational excellence, team leadership and client service quality.It is ahighly autonomousposition requiringstrong business and financial acumen, exceptional people leadership and a holistic understanding of integrated communications.High level key focus areas include: 1. Company Leadership & OperationsDrive business strategy, organisational structure and ongoing growth initiativesOversee commercial performance, P&L, forecasting and profitabilityReview and refine operational systems, processes and business efficienciesLead strategic planning sessions and monthly leadership meetingsGuide resourcing, workflow, capacity planning and divisional performanceEnsure sustainable growth across revenue streams and emerging service verticalsFoster a high-performing, supportive and positive workplace cultureLead the agency's progression pathways, performance reviews and 1:1sCoach and mentor senior leaders to elevate capability across all divisionsOversee recruitment, talent pipeline management, onboarding, remuneration and HR complianceEnsure best-practice staff processes, documentation and policies are maintainedChampion a workplace environment built on respect, collaboration and wellbeing3. New Business Growth & Market ExpansionLead new business acquisition across existing and emerging service armsIdentify sector opportunities and drive strategic profiling in key marketsOversee tenders, pitches, proposals and quotingBuild strong relationships across industry networks to grow the agency pipelineCollaborate with Directors on new service offerings and business innovation4. Strategic Client OversightProvide senior-level internal strategic counsel on major accounts where required to ensure high standards are maintained / deliveredIdentify and mitigate client or project risks, ensuring high-quality outcomesSupport Account Directors and senior staff with strategic escalation pointsAttend key client meetings, planning sessions and high-pressure engagementsStrengthen long-term relationships with clients, partners and industry stakeholdersSkills & ExperiencePrior experience being in aManaging Director (MD), General Manager (GM)or evenGroup Account Director (GAD-looking to take your next career defining opportunity) or equivalent senior leadership role within aPR and communications agencyIdeally you will havestrong consumer / corporate PR / communications portfolio experienceExceptional financial acumen, including P&L oversight, budgeting, forecasting, profitability planning and interpreting commercial dataProven experience leadinghigh-performing teams, mentoring senior talent and cultivating a positive, collaborative cultureStrong capability acrossbusiness operations, resourcing, capacity planning and organisational structureDemonstrated success innew business development, pitches, proposals, tenders and identifying market opportunitiesConfidence stepping into senior client relationships to providestrategic counsel, manage escalations and support complex campaignsAsolutions-focused mindsetwith confidence navigating change, pressure and competing prioritiesExceptionalcommunication skills, emotional intelligenceand the ability toinspire, unite and empower your teamHow to Apply Apply here or send us an email at info@createcareers.com.au with your updated CV!Please note, your application will be managed in the strictest confidence.This is an urgent requirement, so if you are interested in the above, we would love to hear from you!To be considered for this role you must have full working rights in Australia!W: www.createcareers.com.au#J-18808-Ljbffr