HOBAN Recruitment is recruiting for the role of Client Engagement Officer (ASO4) on behalf of our client, located in Belconnen, ACT.
About the Role
As a Client Engagement Officer, you will provide high-quality, client-centred support to Housing ACT clients across a variety of service channels. You will rotate through the Call Centre, Rebates, and Client Access Point teams, handling diverse enquiries and ensuring tenants receive the support they need for sustainable housing outcomes.
Key responsibilities include:
* Providing frontline client-centred service via phone, email, and face-to-face.
* Assisting clients with applications, rental rebates, and general housing enquiries.
* Processing approximately 18,000 rebates annually and ensuring accurate documentation.
* Managing files, records, and correspondence using Homenet and other systems.
* Responding to client concerns and complaints, escalating as required.
* Liaising with stakeholders to support effective tenancy management.
Benefits
* Opportunity to contribute to a stronger, more inclusive community.
* Work with a supportive and diverse team environment.
* Flexible working arrangements with access to varied and rewarding career paths.
* Training and development tailored to your career goals.
About You
To succeed in this role, you will bring:
* Strong customer service skills with the ability to support a diverse client base.
* Excellent communication and interpersonal skills for handling sensitive enquiries.
* High-level organisational skills, accuracy, and attention to detail.
* Experience working in high-paced team environments.
* Proficiency with IT systems and office applications.
* Commitment to equity, diversity, inclusion, and respectful workplace practices.
* A current Working with Vulnerable People (WWVP) registration and National Police Check.
At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.
We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at or visit for additional contact details.