We are looking for an experienced Customer Service Executive to join our team based in Adelaide on a permanent full-time basis.
The Customer Service Executive is responsible for delivering a “wow” experience to our Customers as a first point of contact for all divisions of Rentokil Initial. You will be required to handle inbound/outbound contact in a professional manner to preserve customer retention and initiate new business opportunities to existing customers that have been requested.
Your responsibilities will also include:
1. Managing and prioritizing daily workload in a shared inbox
2. First contact resolution for cross category works required
3. Liaising with customers directly via email and phone calls on a daily basis
4. Resolve problems aligned to complaint resolution and customer in jeopardy procedures by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; and escalating unresolved problems.
5. Ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other internal departments to resolve enquiries.
6. Build and maintain strong, long-lasting customer relationships with both external and internal customers
7. Work cross functionally with the internal service delivery teams to ensure customer needs are being met.
8. Ability to meet KPIs
Requirements
1. Previous working experience in a Customer Service Role
2. Previous Sales and Portfolio management experience
3. Excellent customer service skills
4. Intermediate computer skills
5. Complaint handling and conflict resolution skills
6. Ability to work under pressure, multi-task and work autonomously
7. High attention to detail
8. Outstanding verbal and written communication skills
9. Love working in a team environment
Perks and benefits
1. Strong work life balance culture.
2. Free Onsite Parking
3. Employee Assistance Program (EAP)
4. Discounted Pest Services
5. Employee Referral Program
6. Employee cash incentive programs and bonuses
If you have the skills and experience to make an impact in this role, send your resume today by clicking the Apply button now!
About Rentokil Initial
At Rentokil Initial, we are proud to be the global expert in pest, hygiene, and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.
In Australia, we operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customers.
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