Job Title:
Front Office Director
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About the Role:
We are seeking an experienced and skilled Front Office Director to oversee the front desk operations of our hotel. As a key member of our management team, you will be responsible for ensuring exceptional customer service and resolving any issues that may arise during the guest's stay.
The ideal candidate will have a proven track record in managing front office staff, including receptionists, concierges, and night auditors. They will possess excellent communication and leadership skills, with the ability to motivate and train their team to provide outstanding service to our guests.
You will also be responsible for overseeing check-in and check-out procedures, room assignments, and billing processes. Additionally, you will manage scheduling, training, and performance evaluations for your team members.
A successful Front Office Director will be able to maintain effective communication with other departments, such as housekeeping and maintenance, to ensure seamless operations. They will also be able to monitor and maintain front desk policies, procedures, and cash handling.
This is an exciting opportunity for a motivated and experienced professional to join our team and contribute to delivering exceptional service to our guests.
Responsibilities:
* SUPERVISE AND MANAGE FRONT OFFICE STAFF
* ENSURE HIGH LEVELS OF GUEST SATISFACTION
* OVERSEE CHECK-IN AND CHECK-OUT PROCEDURES
* MANAGE SCHEDULING, TRAINING, AND PERFORMANCE EVALUATIONS
* Maintain Effective Communication with Other Departments
Requirements:
* PROVEN EXPERIENCE IN FRONT OFFICE MANAGEMENT
* STRONG LEADERSHIP AND TEAM MANAGEMENT SKILLS
* EXCELLENT COMMUNICATION AND INTERPERSONAL ABILITIES
* FAMILIARITY WITH HOTEL MANAGEMENT SOFTWARE
Qualifications:
A university degree in Hospitality, Tourism, or Business Management is preferred but not required. A strong understanding of hotel operations and the ability to multitask and remain calm under pressure are essential for this role.