Job Overview
This role is responsible for delivering high-quality support to our customers by investigating and resolving technical incidents in a timely manner.
* Key Responsibilities:
* We are seeking a skilled individual who can provide incident/service request investigation, diagnosis and resolution with precision.
* The ideal candidate will have the ability to work collaboratively with third-party stakeholders and partners to resolve complex issues efficiently.
* In addition, effective communication skills are essential for keeping users updated on ticket progress and resolutions in real-time.