Overview
Cooinda Lodge Kakadu is a unique resort nestled in the heart of Kakadu National Park, Northern Territory, Australia. Under an Accor Hotel Management Agreement in partnership with the Djigardaba Enterprise Aboriginal Corporation, it offers guests access to the UNESCO World Heritage-listed park, with accommodations including lodge rooms, eco-tents, and camping sites, plus amenities such as two swimming pools, restaurants, bars, a general store, and access to Yellow Water Cruises and the Warradjan Cultural Centre. Cooinda Lodge is committed to Indigenous employment, with 25% of our team engaging with country work. We collaborate with the Indigenous Land and Sea Corporation through the Real Jobs Program to support Indigenous employment and development. We are an equal opportunity employer and encourage applications from people of all backgrounds, experiences, and identities. You must have the legal right to work in Australia to be considered for this role.
Responsibilities
* Assist with tour readiness by cleaning, refueling, and detailing vehicles and vessels to ensure safety and presentation.
* Support guest onboarding processes, including compliance with permit conditions and safety procedures.
* Provide operational support to the Tours team and assist with guiding activities as trained and qualified.
* Deliver tourism experiences that increase visitor numbers and extend visitor stay, upselling other services and facilities of the property/park to visitors and guests at all opportunities.
Qualifications
Essential
* 1-2 years successful experience in a similar role or front of house operations with a particular focus on guest satisfaction.
* Ability to perform physical duties including cleaning, refueling, and equipment handling
* Excellent interpersonal and teamwork skills with a strong guest service focus
* Driver's license
* H Endorsement and Light Rigid License or higher.
Desirable
* Familiarity with Respax reservation systems.
* Kakadu Knowledge for Tour Guides accreditation.
* Previous experience in tour operations, tourism, or remote area work.
* Passion for Indigenous culture, natural environments, and sustainable tourism
Additional Information
Cooinda Lodge Kakadu offers a unique opportunity to work in one of Australia's most iconic locations, surrounded by natural beauty and rich cultural heritage. We provide staff accommodation and meals on-site, ensuring a comfortable and supportive work environment.
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