Medinox Australia is the local arm of a growing international medical device distributor, supplying quality orthopaedic supports, wound care products, diagnostics and related items to healthcare providers and retailers across Australia. We're a small, fast-moving team on the Gold Coast that punches well above its weight - and we're looking for a gun coordinator to help us keep doing exactly that.
The Role
This is a genuinely varied, hands‐on role that suits someone who thrives in both a warehouse environment and an office setting. On any given day you might start with a run of order picking, shift into reconciling a courier account, and finish up helping the MD prepare for a key account range review. You'll be central to how Gold Coast operations run – and when things are humming, it'll be largely because of you.
What You'll Be Doing
Warehouse & Order Management (~50% of your day)
* Pick, pack and dispatch customer orders accurately and on time – order accuracy target: ≥99%
* Enter and manage orders in Unleashed, our inventory system, with a target turnaround of within 2 hours of receipt
* Reconcile courier accounts (Aramex, Auspost etc.) against dispatched orders on a weekly basis
* Coordinate with freight providers to resolve delivery issues quickly and professionally
* Maintain a tidy, well‐organised warehouse environment
Office & Business Support (~50% of your day)
* Be the first point of contact for customer calls and emails – professional, warm, and always on top of it (target: respond within 4 business hours)
* Assist with key account management including coordinating range reviews and preparing submission documents – hitting every deadline without the MD needing to chase (target: 100% calendar adherence)
* Confident debtor follow‐up – calling customers with overdue accounts tactfully and logging outcomes the same day
* Reconcile customer debtor accounts against remittances – accuracy and timeliness matter here (target: within 2 business days of receipt)
* Assist with payment processing and general accounts administration
* Keep the MD on schedule – manage key account calendars, submission deadlines, and follow‐up actions proactively
What We're Looking For
* 1–3 years experience in a warehouse, operations, administration, or similar combined role
* A natural organiser – the kind of person who builds their own systems and never drops a ball
* Numerically confident – reconciling a courier account or debtor ledger doesn't faze you
* Comfortable on the phone whether it's friendly customer service or a firm‐but‐fair debtor call
* A genuine go‐getter – you spot what needs doing and you do it without being asked
Your KPIs – We Believe in Being Upfront
* Order entry turnaround
* Debtor follow‐up completion
* Range review / submission calendar adherence
* Customer response time
* Debtor account reconciliation accuracy
What's In It For You
* Competitive salary – $85,000 – $90,000 + super (12%) for the right candidate
* Burleigh location – great lifestyle, genuine role
* A role that never gets boring – real variety, real responsibility
* Direct exposure to a growing international business
* An MD who gives you ownership and backs you to deliver
How to Apply
Click Apply and attach your CV along with a brief cover note (no more than half a page) telling us about a time you had to juggle multiple competing priorities under time pressure. We want to understand how you think, not just what you've done.
Application Questions
* Which of the following statements best describes your right to work in Australia?
* Do you have reconciliations experience?
* Do you have experience using Microsoft Excel?
* Which of the following Microsoft Office products are you experienced with?
* Do you have data entry experience?
* Do you have experience completing ad‐hoc and month‐end reporting?
* Do you have order processing experience?
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