Key Account and Business Development Manager – Warragul
About UsRSEA Safety is a trusted leader in providing safety solutions across Australia and New Zealand. With a focus on quality, innovation, and customer service, we deliver industry-leading workwear, PPE, and workplace safety products. Our mission is simple: to ensure that everyone returns home safely every day.We value our people, and our culture promotes collaboration, growth, and a commitment to making a difference. If you're ready to join a dynamic team that drives success, we'd love to hear from you!
The RoleWe are seeking an experienced and customer-focused Account Manager to join our team, based in Warragul, VIC. This role is primarily focused on managing a major account, while also identifying and developing new business opportunities within the region.A key component of the role is ownership of a significant, high-value account recently secured in the area, ensuring exceptional service delivery, account growth, and long-term retention. Alongside this, you will proactively develop new customer relationships within a high-potential territory to support ongoing growth.This field-based position offers a high level of autonomy, supported by our established Glen Iris hub and wider sales and operations teams.
Key ResponsibilitiesAccount Management: Develop and maintain strong, trusted relationship with existing major account. This includes weekly on-site stock replenishment, providing 24/7 emergency support, coordinating urgent or emergency deliveries, conducting quarterly contract review meetings across all sites, and delivering regular monthly reporting to ensure service excellence, satisfaction, and retention.Key Account Ownership: Manage and grow a major, high-value account through proactive engagement, service excellence, and value-added solutions.Business Development: Identify and pursue new business opportunities within the region to expand the customer base and support territory growth.Sales & Growth: Achieve sales targets while driving sustainable and profitable growth across your portfolio.Administration & Reporting: Manage contracts, maintain CRM accuracy, track KPIs, and provide regular reporting aligned to business objectives.Problem Solving & Negotiation: Understand customer needs, resolve issues efficiently, and negotiate pricing and agreements where required.Collaboration: Work closely with internal stakeholders including Sales, Operations, and Major Accounts Coordinators to ensure seamless service delivery.
Skills, Experience & QualificationsProven experience in Account Management, Sales, or a similar customer-focused role, with some exposure to business development activities.Strong relationship-building skills, with experience managing medium to large customer accounts.Commercially minded with the ability to identify growth opportunities within existing and new accounts.Well-developed organisational, administration, and reporting skills. Confident problem-solver with strong negotiation and communication abilities.Ability to work autonomously while contributing positively to a team environment.Experience within safety, industrial, or related industries is advantageous but not essential.Full Australian working rights are required.
What We OfferA rewarding role within a growing and well-established business.Competitive salary and commission structure.The opportunity to manage and grow a valuable customer portfolio.Employee discounts across our extensive range of safety products.Ongoing training and career development opportunities.A supportive, collaborative team culture.The opportunity to make a meaningful impact on workplace safety.
How to ApplyIf you’re passionate about customer relationships and ready to grow your career with a market leader, we’d love to hear from you.Apply directly or send your resume to Marcus at careers@rseasafety.com.auJoin us in making workplaces safer—apply today.