Job Title: Housekeeping Supervisor
Come and join our team at Crystalbrook Collection as a Housekeeping Supervisor, where you will be responsible for overseeing the housekeeping operations in one of our five-star hotels.
About the Role:
* Supervise the Housekeeping team to ensure effective systems and operational procedures are followed.
* Monitor rosters, attendance, and productivity of the team.
* Empower individuals to develop and maintain good practices.
* Drive guest satisfaction by empowering teams to provide service beyond guest expectations.
* Provide hands-on supervisory leadership in your areas.
* Ensure compliance with WHS processes and procedures.
* Collaborate with other departments for smooth service transitions.
* Assist in on-the-job training for staff and departments.
* Promote the company's health and well-being initiatives.
About You:
* Proven supervisory experience in hotel housekeeping operations.
* Strong leadership and motivational skills.
* A passion for developing team skills through onboarding and training.
* Excellent communication and interpersonal skills with a focus on guest service.
* Exceptional attention to detail.
* Good organizational and time management skills.
* Ability to make decisions and work effectively under pressure.
* Availability to work a full-time schedule.
The Benefits:
* Market-leading 50% F&B discount across all venues.
* $99 room rates and a generous friends and family discount.
* Additional leave and earth advocacy days.
* Commitment to sustainability practices.
* Internal mobility programs and reward schemes.
* Online learning and career development opportunities.
* Personalized employee support networks.
* Regular recognition and team events.
About Us:
Crystalbrook Collection is an award-winning hotel development and management company, showcasing Australia's newest portfolio of distinctive upscale hotels, restaurants, and bars.
We foster a dynamic, entrepreneurial environment focused on delivering exceptional customer experiences that reflect the individuality of our locations. We are committed to equality and diversity and welcome applications from passionate and dedicated individuals who share our values.