**Job Overview:**
The Brokerage Support Officer plays a pivotal role in ensuring the seamless delivery of brokerage support services to our Aged Care clients.
As a key member of our national team, you will be responsible for developing and maintaining relationships with stakeholders, supporting induction processes, and ensuring service agreements are compliant.
**Key Responsibilities:**
* Develop and maintain relationships with key stakeholders to foster effective collaboration.
* Support induction processes for new brokering partners to ensure a smooth onboarding experience.
* Ensure brokerage service agreements are relevant, current, and compliant with industry standards.
* Receive, track, and respond in a timely manner to enquiries from internal and external stakeholders.
* Maintain an accurate and efficient records management system and brokerage register.
* Stay up-to-date with knowledge of program funding guidelines, requirements, and processes.
* Assist with invoice acquittals for brokered services.
**Requirements:**
* Previous experience within the community services sector is highly valued.
* Strong written and verbal communication skills are essential for success in this role.
* Experience in the collection and analysis of client or customer information is desirable.
* Ability to manage competing priorities within a high-volume work environment is critical.
* An ability to develop and maintain positive working relationships is essential.
* Understanding of the Age Care Quality Standards is necessary.
* Commitment to supporting and promoting the individual needs of the people we support is paramount.