Join the CHILL Team as our Customer Service Manager
Are you passionate about creating exceptional customer experiences? Do you thrive in environments where building relationships is key to success? If you answered 'yes', then we want you to be part of our wonderful family at CHILL
About Us:
At Chill, we pride ourselves on solving last-mile refrigerated logistics challenges and ensuring that our clients receive not only their products but peace of mind. We believe that the heart of our business lies in the happiness of our clients, and we are looking for a friendly, proactive, and dedicated Customer Service Manager to bring their talents to our team
Your Role:
As the Customer Service Manager, you'll be our customer champion You'll lead a dynamic team of service professionals, ensuring that every interaction with our clients is warm, welcoming, and exceeds their expectations. Your mission will be to enhance our service approach by implementing best practices and fostering an environment where excellent service is the norm.
What You'll Do:
* Lead the Customer Service Team: Motivate, train, and develop a passionate team that treats every client like family
* Client Interaction: Personally engage with our clients through various channels to understand their needs and resolve issues promptly
* Process Improvement: Identify and implement strategies to enhance our customer service processes
* Performance Tracking: Monitor customer service metrics to ensure the team achieves its goals and maintains high standards of satisfaction
* Collaboration: Work closely with other departments to ensure a seamless customer experience
Requirements
What We're Looking For:
* 1-3+ years of experience in a customer service role, with a passion for delivering outstanding service
* Proven experience in managing a customer service team is highly regarded
* Excellent communication skills, both verbal and written, to interact effectively with clients and the team
* Problem-solving skills that help in resolving client issues quickly and effectively
* Familiarity with CRM platforms and customer service management tools
* Ability to analyze customer feedback and service performance to drive continuous improvement
* A positive, approachable attitude that resonates well with our clients and team members
If you're ready to take on an exciting role where you can make a difference, apply today, and let's create delightful moments together at CHILL
Benefits
*A Career that Delivers More*
We believe great talent deserves great rewards. Here's what you'll enjoy:
* A Career-Defining Opportunity: A role with space to grow, stretch, and evolve
* Rewarding Impact: because your contributions deserve recognition
* Flexible Work Arrangements: Hybrid work model, office + home.
If you're driven by impact, growth, and the idea of building something that lasts — we'd love to hear from you.
Recruiters - thanks for your interest but our internal team have got this