Palmerston, Northern Territory
Full-time
Description
* Front-line Council role solving enquiries, payments & community needs daily
* Level 3 ($80,765.12 - $85,234.11)
* Join a supportive, collaborative team that values wellbeing and growth.
We're looking for a new team member for 12 months who genuinely loves helping people and thrives on being organised.
About You
You’re someone who genuinely enjoys helping people and creating positive experiences. You thrive in a busy, fast-paced environment, can juggle competing priorities, and stay calm and professional under pressure. You’re a confident communicator with strong phone skills and the ability to connect with people from all walks of life.
You bring experience in cash handling and eftpos transactions, along with solid Microsoft Office skills and a willingness to learn new systems. Your local knowledge of the Palmerston area helps you provide informed, helpful responses to the community. You’re organised, proactive, and take pride in finding solutions, plus, you hold (or are willing to obtain) an Ochre Card. You’re also flexible and available to work across a range of shifts and locations as required.
About The Role
As a Customer Experience Officer, you’ll be at the heart of Council’s connection with the community. No two days are the same, you might be assisting a resident in person, handling enquiries over the phone, processing payments, or supporting teams across Council.
You’ll deliver friendly, efficient service across multiple locations, ensuring every interaction is a positive one. From managing enquiries and payments to supporting administrative functions, your role is key to keeping services running smoothly and improving the overall customer experience for the Palmerston community.
About City Of Palmerston
City of Palmerston is a dynamic local government, driving one of the NT’s fastest-growing communities. Focused on delivering high-quality services, improving liveability and supporting a strong sense of community, Council is all about making a real difference where it matters most, on the ground.
With a commitment to innovation, customer service, and continuous improvement, the organisation supports a vibrant, diverse city through everything from community programs and infrastructure to everyday services that keep Palmerston moving forward.
Joining Our Team Comes With Benefits Such As
* A supportive, collaborative team culture
* Six weeks’ annual leave plus a paid Christmas/New Year shutdown
* Wellbeing allowance
* Professional development, training, and study leave
* Career progression opportunities
More information on the key duties and responsibilities for the role can be found in the position description linked below.
Eligibility: Only applicants with the right to work in Australia can apply.
Applications Close: 13 May 2026
Contact: Kristy Joyce, Customer Experience Coordinator l 08 8935 9***
We embrace diversity and strongly encourage applications from Aboriginal and Torres Strait Islander peoples, as well as those from culturally diverse backgrounds.
To view the full position description and Apply please see below
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