We are seeking a Senior Medical Receptionist to join our team at Pitstop Health.
Position Description:
* Permanent full-time.
* 76 hours per fortnight, Monday - Friday
* Specialist Receptionist experience is highly favoured, but not essential.
Skills And Experience:
* Leadership & Operational Oversight
* Lead front-of-house operations to ensure smooth patient flow and on-time clinics.
* Maintain and continuously improve administrative procedures and SOPs.
* Mentor, train, and support junior reception staff to build team capability.
* Technical & Administrative Competence
* Oversee daily billing, reconciliation, Medicare claiming, and payment processing with accuracy.
* Manage complex scheduling, including recalls, waitlists, and multi-clinician bookings.
* Demonstrate proficiency in practice management software, Microsoft Office, and related systems.
* Accuracy, Organisation & Confidentiality
* Apply high attention to detail in data entry, record-keeping, and documentation.
* Prioritise competing tasks effectively and meet deadlines with consistency.
* Maintain confidentiality and handle sensitive patient information with discretion.
* Interpersonal & Communication Skills
* Deliver exceptional customer service with clear, professional communication.
* Work collaboratively with clinicians and colleagues in a multidisciplinary setting.
* Operate independently while contributing to a positive and supportive team culture.
Remuneration:
* Hourly rate ranging from $32.00-35.00 + superannuation based on experience and qualifications, but flexible.
About Us:
* Pitstop Health is a multidisciplinary mental health practice based in Upper Mount Gravatt. We aim to deliver holistic, patient-centred care through seamless collaboration, integration and specialized expertise.
* Our clinical team comprises of consultant psychiatrists and clinical psychologists.
* Learn more about us from our website:
Benefits:
* Professional Development and Support – Access to sponsored workshops, training opportunities, and regular supervision with the Practice Manager to support ongoing growth.
* Career Progression – Clear pathways for advancement, including potential promotion to Admin Lead roles with increased remuneration.
* Hybrid Opportunities – Flexible hours and limited work-from-home arrangements may be negotiated in line with practice needs.
Requirements
* Working-With-Children check
* Fast learner with strong multitasking skills for a fast-paced, ever evolving practice
How To Apply
* Applications must include a resume, availability and 2 current work-related references.
* For enquiries, please contact: Michaeli Timothy via admin@pitstophealth.com.au
Job Type: Full-time
Pay: $32.00 – $35.00 per hour
Expected hours: 38 per week
Application Question(s):
* Do you have a Working-With-Children check?
Work Authorisation:
* Australia (Required)
Work Location: In person