Corporate After Hours Consultant - Remote, Australia
Job no: 530161Brand: FCMWork type: Full time, Part time, RemoteLocation: RemoteCategories: Sales and Customer Service
About the Brand
FCM Travel is the flagship global corporate travel management arm of Flight Centre Travel Group (FCTG). It is a top-tier travel management company (TMC) providing end-to-end travel solutions, proprietary booking technology, and 24/7 expert service to large businesses and multinational organisations across over 95 countries.
About the Opportunity
As a Corporate After-Hours Consultant you will be responsible for delivering exceptional customer service, while efficiently managing time to provide professional travel solutions to corporate clients in a high-pressure environment. Working on a 24-hour rotating roster, you must adhere to all After Hours Customer Care processes and policies. You will be required to work independently, navigate multiple GDS systems simultaneously, and issue tickets swiftly in emergency situations to meet client needs. You are expected to maintain high standards of service, while effectively handling complex travel requests. This position can be based Australia-wide for the right candidate.
What you will be doing:
* Assist clients with travel enquiries outside of business hours
* Quote and issue new airfare tickets, calculate and reissue air tickets for changes
* Amend or update bookings on all required land products, both in-GDS and non-GDS channels
* Adhere to prescribed customer travel policy, FCTG policies and Corporate After-Hours processes at all times
What you will need:
* Minimum 2 years' experience as a corporate travel consultant with a proven track record of meeting and exceeding KPI targets
* Sabre GDS system experience (Amadeus an added advantage)
* Ability to interpret fare rules, change fees, additional collections - self-ticketing for new bookings and reissues will be required
* Exceptional customer service and problem-solving skills to proactively identify and address problems, analysing issues to find effective solutions
* High degree of accuracy and attention to detail
* Excellent written and verbal communication skills
* Ability to work under pressure, manage time effectively and meet deadlines
* Ability to meet challenges with resourcefulness and work autonomously
* Flexibility to work a rotating roster based on a 24/7 business, committing to two full weekends per four-week roster (minimum of 8-hour shifts) to meet operational requirements
* Experience in Lumina, Portal, Genesys and Salesforce Agent Workspace an advantage
What you'll Enjoy:
Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work Australia New Zealand Pty Ltd
Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status
Development: Individualised Learning & Development pathway options
Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
Mental Health: Support and Employee Assistance Program for staff and family
Social: Embrace the famous Flight Centre culture at our Reward & Recognition events throughout the year including our most popular events on the calendar Global Gathering (in Bangkok) and EOFY Celebration
Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
Are you ready to elevate your career in travel management? Apply with FCM today!
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