Job Description
We are seeking a highly motivated and experienced Operations Manager to join our team. This is a fantastic opportunity for someone who thrives in a fast-paced, customer-focused environment and is passionate about delivering exceptional experiences to the community.
The successful candidate will be responsible for leading day-to-day operations, building team culture, enhancing customer satisfaction, and ensuring smooth and efficient service delivery. If you are a natural leader who loves working with people and being part of a dynamic team, this could be the opportunity for you.
This role involves overseeing daily operations across a high-impact community aquatics venue. You will champion a welcoming, results-driven environment for both fitness and aquatics users. We offer professional growth pathways across operations and senior leadership, as well as a supportive team culture that lives its values.
Key Skills and Qualifications
* Strong leadership and decision-making skills
* Strong communication and people management abilities
* Operational discipline and excellent time management
* The ability to coach, mentor and support staff development
* Confidence to manage and lead in a customer-facing setting
* A high attention to detail and ability to translate vision into action
* Financial and administrative capability
* A commitment to customer service and member satisfaction
* Professionalism, accountability, and resilience
* A focus on safety and maintaining high facility standards
Benefits
We offer a range of benefits including access to professional growth pathways, a supportive team culture, exclusive perks, and competitive salary. We also provide in-house training and 20% discounted rates on required qualifications.
About Us
We are a facility management company operating Aquatic Centres & Health Clubs across South-East Queensland, Townsville, and Sydney. We value fun, energy, collaboration, simplicity, maturity, and a commitment to lifelong learning. If you share our values and want to make a difference in your community, we'd love to hear from you.