About the role
As a Duck Creek Delivery Lead, you will shape the target‑state architecture and delivery roadmap across Policy, Billing, Claims, and DCEX, ensuring alignment with business objectives and regulatory requirements. You'll partner closely with stakeholders across Underwriting, Product, Claims, and Finance and lead a high‑performing team to deliver scalable, compliant, and modern P&C platform solutions.
In this role, you will:
* Define the Duck Creek target‑state architecture and roadmap (Policy, Billing, Claims, DCEX), including platform strategy (OnDemand vs. On‑Prem), upgrade cadence, and configuration vs. customization guardrails; lead modernization initiatives such as legacy migration, rules harmonization, and automation.
* Lead multi‑stream program delivery across applications, integrations, data migration, and environments with strong governance—RAID, change control, release management, and financial oversight; establish Agile/hybrid SDLC practices with DevSecOps and quality gates.
* Provide solution and architecture oversight across product modeling, billing configuration, claims workflows, integration patterns (Duck Creek Anywhere APIs, Integration Hub, REST/SOAP), and non‑functional requirements including cloud architecture on AWS/Azure.
* Establish a comprehensive QA strategy (functional, UAT, E2E, regression, performance, security), embedding shift‑left practices and automation across digital, API, and performance suites; own release readiness, defect triage, and continuous improvement.
* Lead data migration strategy, mapping and reconciliation, cutover planning, and data quality governance; oversee reporting and analytics across policy, billing, and claims with auditability and compliance.
Work model
This is a hybrid position in a client or Cognizant office in Sydney, NSW. We strive to provide flexibility wherever possible, and regardless of your work arrangement, we support a healthy work–life balance through our wellbeing programs.
Working arrangements are accurate at the time of posting and may change based on project or business requirements.
What you need to have to be considered
* 12–16 years of experience, including 5+ years leading Duck Creek or major P&C platform programs across Policy, Billing, Claims, or DCEX.
* Deep, hands‑on expertise with Duck Creek modules, including product modeling (rating, forms, rules), billing (payment schedules, dunning/collections), and claims (FNOL, workplans).
* Proven leadership delivering multi‑release, multi‑LOB, multi‑state rollouts with strong Agile/SAFe experience, backlog management, PI planning, and DevSecOps integration.
* Strong technical experience with Duck Creek integrations (Anywhere APIs, Integration Hub), REST/SOAP, eventing/messaging, and third‑party data providers (ISO, LexisNexis, Verisk).
* Cloud and operations experience (AWS/Azure), containerization, APM/monitoring tools (Dynatrace/AppDynamics/New Relic), and logging platforms (Splunk/ELK).
* Strong P&C insurance domain knowledge across underwriting, rating, policy lifecycle, billing & payments, claims, and regulatory filings.
These will help you stand out
* Experience with Duck Creek upgrades and accelerators (Product Studio, Content Exchange, Marketplace assets).
* Exposure to digital front‑ends (Angular/React portals), mobile FNOL, and AI/ML use cases (fraud detection, pricing insights).
* Certifications such as SAFe/Agile, PMP/PRINCE2, Cloud (AWS/Azure), CISSP, or Duck Creek platform certifications.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply even if you meet only the minimum requirements—your transferable experience and unique skills may make you a great fit