Overview
Permanent Full-Time prospect
Salary commencing at $82,635.67 per annum, plus 12% superannuation (commensurate with experience)
Exciting opportunity to provide high level customer service and work in a hardworking team
The Chance
We have an exciting permanent position available within our service desk team. The role will see you providing IT support, guidance and advice for employees, Councillors and Contractors. This fast-paced customer service position allows you to perform your skillset whilst interacting with people of all levels within the organisation.
Responsibilities
Provide a high level of customer service within all internal and external stakeholders
Ensure requests that come through to the team are responded to and resolved in a timely manner within our service level agreements
Manage IT assets such as laptops, mobile phones, monitors etc, making sure they are updated and kept secure
Provide mentoring and training to assist Council staff with the effective use of Council's technology, including hardware and software
Acts as the routine contact point, receiving and handling requests for IT support
Skills & Experience
Tertiary qualifications in a relevant field with little or no relevant work experience, or lesser formal qualifications with relevant experience
Previous experience with device/software upgrades and rollouts
Demonstrated abilities in a support workplace with a focus on customer service skills
Demonstrated ability to work under pressure, to plan, prioritise and still achieve SLAs
How to Apply
If this sounds like an opportunity that you could excel in, then apply now.
Applications must be submitted through our online system and should be in line with the Moonee Valley City Council Application Guide. Applications that do not meet these requirements may not be considered. Please ensure that your responses to the Key Selection Criteria (KSC) are provided in a separate document.
For further information, please view the Position Description or contact Rezwan Hossain, Team Leader IT Service Desk on
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📌 Service Desk Officer Victoria
🏢 Moonee Valley City Council
📍 Victoria