About Us
At Iinergy we are passionate about providing renewable and sustainable energy at affordable prices to hardworking Australian families. We are your local solar experts for solar panel installation, commercial solar and battery solutions.
With years of experience in providing quality solar services and products, you can rely on the team at Iinergy for your solar needs. Make the smart switch to solar and start saving money on your power bills today.
We are seeking a motivated Service Technician with strong customer service and technical skills to join our expanding team in Bowen Hills. This is an excellent opportunity to grow your career within a supportive and fast-growing organisation.
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About the Role
As a Service Technician, you will work closely with our solar installation and service teams to provide high-quality after-sales support. You will be responsible for attending service calls, diagnosing issues, completing repairs, and ensuring every customer receives a positive experience. Our battery brand we install include Sungrow, Alpha and Solax.
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Key Responsibilities
* Attend scheduled service and maintenance jobs at customer sites if customer issues cannot be rectified over the phone;
* Diagnose issues with installed solar systems, inverters, and related components;
* Communicate clearly with customers about findings, solutions, and next steps
* Work collaboratively with office staff and fellow technicians;
* Complete job reports, documentation, and system checks;
* Assist with enquiries when required and maintain a professional, customer-focused approach.
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Skills & Experience
* Qualified CEC Electrician preferred but not essential
* Solar industry experience preferred but not essential
* Ability to read and interpret electricity bills
* Experience using Simpro CRM to book jobs and place supplier orders preferred but not essential - on the job training will be provided
* Basic skills in Google Drive, Google Sheets and Google Docs
* Strong customer service and scheduling skills
* Ability to liaise with staff and contractors to ensure job availability
* Positive, can-do attitude and strong work ethic
* Reliability, punctuality, and honesty
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Benefits
* Permanent full-time position within a supportive and collaborative team environment
* Work alongside an established, caring, and highly experienced team
* A degree of scheduling flexibility to accommodate operational needs
* Opportunities for upskilling, training, and career progression as the company continues to grow