We are seeking a highly skilled Technical Operations Specialist to join our team. As a key member of our operations engineering group, you will be responsible for providing exceptional technical support and leadership to ensure the delivery of high-quality services to our customers.
About the Role
This is an exciting opportunity for a motivated and experienced professional to take on a challenging role that involves managing the technical operation and maintenance of complex systems. Your primary focus will be on supporting the subscriber technical solutions and operations, with a strong emphasis on quality, efficiency, and customer satisfaction.
Main Responsibilities
* Manage the overall technical operation and maintenance of systems and subsystems;
* Provide technical excellence and leadership to other members of the project & operations engineering and Support Services group;
* Drive and manage standardized processes for codeplug development and regression testing;
* Manage and be the contact point for problem, case, and issue management;
* Provide product technical support to customers and internal stakeholders;
* Oversight of design changes to equipment systems integration and introduction of new products;
* Support P25 and associated Core systems and Remote Sites;
* Engineer, implement, and monitor security measures;
* Participate in regular on-call rosters for after-hours call-outs;
* Support after-hours planned maintenance and system upgrade activities;
Required Skills and Qualifications
To be successful in this role, you will require:
* Tertiary qualifications in Electronics/Computer Systems Engineering or similar (extensive industry experience will be considered as an alternative);
* Highly desirable: telecommunications, land mobile radio (LMR), Microsoft Certified, or similar;
* Additional network or server management qualifications or significant industry experience;
* Minimum 3 years of experience in an engineering or equivalent role implementing and/or supporting Astro P25 systems or telecommunications networks;
* Experience with administration configuration, fault finding, and maintenance of networks, LAN, WAN, routers, switches, servers, workstations, and applications;
* Proven interpersonal skills in interfacing with customers, staff, management, and vendors;
* Experience with Motorola Astro P25 voice radio systems;
* Experience with public safety-grade encryption systems configuration, implementation, and operation;
* Software/firmware regression testing experience;
* Experience in a communications operations or network operations environment;
What We Offer
We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive salary package.