Key Highlights
* 12-month initial contract with strong extension potential
* Work across complex, secure ICT environments
* Influence service reliability, operability, and continuous improvement
ICT Support Engineer (NV1 Required)
We are seeking an experienced ICT Support Engineer to join a programme focused on delivering and sustaining complex, secure ICT services.
This role goes beyond traditional support, with a strong focus on improving service reliability, feeding operational insight into engineering, and enabling smooth transition into service.
The Role
You will provide technical support across a range of ICT platforms while contributing to improving how services are designed, transitioned, and supported.
You will work closely with engineering and delivery teams to ensure systems are:
* supportable in live environments
* aligned to user needs
* continuously improved based on operational feedback
Key Responsibilities
* Provide technical support across end user, infrastructure, gateway, and application environments
* Perform troubleshooting and root cause analysis to resolve incidents and prevent recurrence
* Capture and document workarounds, knowledge articles, and support procedures
* Translate operational issues and user requirements into actionable inputs for engineering teams
* Support service transition activities, ensuring systems are ready for operational use
* Contribute to continuous improvement by identifying recurring issues and improvement opportunities
About You
You will bring experience supporting ICT environments and a strong ability to connect operational issues with service and engineering improvements.
Key experience includes:
* Proven background in technical support across enterprise ICT environments
* Strong troubleshooting skills, including root cause analysis and problem management
* Experience producing clear documentation and knowledge articles
* Ability to communicate effectively with:
o users
o technical teams
o stakeholders
* Experience working in secure or regulated environments
Requirements
* Current NV1 security clearance (mandatory)
* Based in Canberra
Why Apply?
* Work on high-assurance ICT services in a complex environment
* Opportunity to influence how services are designed, supported, and improved
* Broaden your role beyond support into service transition and operational improvement
To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Irina Alrogi on +61 (0)2 6151 9203 or email: ialrogi@paxus.com.au and quote the above job reference number.
Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.
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