Administration Officer - Consulting Suites
Sunnybank Private Hospital is a reputable and patient‐focused healthcare facility delivering high‐quality medical and surgical services to the community. Our Consulting Suites support a range of specialists, offering a professional and welcoming environment for patients and clinicians.
We are seeking an enthusiastic and customer‐focused Consulting Suites Receptionist to join our team. This role is perfect for someone who thrives in a fast‐paced environment, enjoys working with people, and maintains exceptional attention to detail.
About the Role
As a Consulting Suites Receptionist, you will be the first point of contact for patients, visitors, and specialists. Your warm, professional manner will help create a positive experience for everyone who walks through our doors.
* Provide high‐quality front‐of‐house reception services for specialists and patients
* Manage patient check‐ins, appointment scheduling, and enquiries (phone, email, in‐person)
* Liaise with specialists, practice managers, and hospital departments
* Process payments and maintain accurate billing records
* Maintain specialist room bookings and consulting schedules
* Ensure waiting areas and reception spaces are well‐presented at all times
* Support administrative tasks including scanning, data entry, document preparation, and file management
* Uphold patient confidentiality and hospital privacy standards
* Deliver a high level of customer service in line with Healthscope's values
About You
You will be someone who:
* Has previous experience in medical reception, patient administration, or customer service (preferred)
* Is confident using medical software systems or willing to learn (e.g., Genie, Gentu, or similar)
* Demonstrates professionalism, reliability, and excellent communication skills
* Works well under pressure and can multitask effectively
* Has strong organisational skills and attention to detail
* Enjoys working collaboratively as part of a supportive team
* Shows empathy, patience, and a commitment to patient‐centred care
What We Offer
* A supportive and friendly team environment
* Opportunities for training and professional development
* Employee benefits through Healthscope, including wellbeing programs
* A role where you can make a real difference to patient experience
To Apply
Please click on the 'Apply' button to be taken to our online application form. For any questions, please reach out to torecruitment@healthscope.com.au
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